• Provided support to the office manager – experienced handling a wide range of administrative, technical and executive-support tasks.• Schedule and coordinate between 20-60 epidural injections a week.• Scheduled patients’ surgeries, such as epidurals, and ablations, as well as pre-operative appointments for medical clearances.• Responsible for obtaining and communicating pre-authorizations as needed per insurance company requirements.• Responsible for tracking and obtaining authorizations from various insurance carriers in a timely manner.• Educate patient about pre-operative and post-operative procedures.• Communicate with medical supply representatives to order surgery equipment/durable medical equipment.• Good working relationship with attorneys and multiple law firms.• Coordinating with attorneys and law firms to obtain letters of protection on behalf of the doctors, hospitals and surgical centers.

• Provided support to the office manager – experienced handling a wide range of administrative, technical and executive-support tasks.• Scheduled patients’ surgeries and pre-operative appointments with primary care physicians.• Educate patient about pre-operative and post-operative procedures.• Communicate with medical supply representatives to order surgery equipment/durable medical equipment, as well as inventory management.• Good working relationship with attorneys and multiple law firms.• Coordinating with attorneys and law firms to obtain letters of protection on behalf of the doctors, hospitals and surgical centers.• Created and documented office procedures and training tools, as well as assisted in training of new hires.• Scheduling patients for pre-op testing and obtaining medical clearances from primary care physicians.• Work independently on assigned tasks with minimal supervision.• Coding and billing outpatient surgeries and office visits using ICD 10, CPT and HCPS guidelines.• Facilitate communication between physician and hospital departments, department management and patients.• Scheduling appointments, meetings, filling/reviewing and signing patient charts.• Responsible for obtaining and communicating pre-authorizations as needed per insurance company requirements.• Responsible for tracking and obtaining authorizations from various insurance carriers in a timely manner.

• Listening patiently to and empathizing with customers, as well as tactfully managing emotions and expectations. • Identifying potential sales opportunities, as well as achieving net sales of over $38,000 in the third quarter.• Maintained productivity by averaging between 40-60 customer calls and emails a day.• Ability to work under the pressure of high standards and strict deadlines.• Maintaining a professional demeanor with customers, whilst addressing their various inquiries.• Maintaining high standards of customer service whilst adhering to core BLESS values.

-Comprehensive knowledge of inventory control and operations. -Performed unpacking of shipping deliveries and prepared shipping documents. -Maintained records of incoming and outgoing shipments, and created shipping labels.-Monitoring cargo movement through the tracking system.-Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment: Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.-Prepares international shipments, as well as processing Invoices for customs.

-Maintained 100% service level over 400 days.-Collectively improved service in team environment.-Sustained zero safety hazards by proactively maintaining clean and organized warehouse environment.-Processed inventory as receiving and stocking shelves efficiently through 150-00 products per hour.-General Office Duties.