Hammad Ali Email & Phone Number

Pakistan

• Cloud Infrastructure Designing, Costing, Procuring, Cloud Security, Maintenance & Monitoring and deployment and management of public & private cloud for the customers using Microsoft Azure and AWS
• AWS Migration Service (Azure to AWS Workloads Migration Project)
• Understanding of Cloud Computing technologies, business drivers, hands-on of IaaS, PaaS, and SaaS in the Cloud Space
• Experience with AWS Cloud Platform. (WAF, VPC, Subnets, Security Groups, EC2, EBS, S3, RDS, Cloud Formation, Load Balancers, Cloud Watch Monitoring and Alarms)
• Experience with Microsoft Azure Cloud Platform. (Dashboards, Virtual Networks, Subnets, VM, Resource groups, DBs, Automated Backups/ Restore, Disaster Recovery, Azure Site Recovery, Disks Snapshots, Diagnostic, Metric.
• Implementation of Cloud Security Practices (Multi Factor Authentication, Web Application Firewall, Inbound/ Outbound Rules for Whitelisting, Machines Hardening based on CIS Standard, Identity & Access Management.

Islamabad, Pakistan

• End to End project delivery of Cloud Based US Pharmacy Letters from Requirement specification till project deployment on Armor Cloud.
• Cloud Team member for working & deployments of Elixir SaaS based solutions on Amazon AWS and Armor Clouds.
• Working with Corporate Customers, Sales Teams, Project and Account Managers and Business Development Managers
• Identifying options for potential solutions and assessing them for both technical and business suitability
• Working closely with developers and end users on Client side to ensure technical compatibility and user satisfaction

TF Complex, Islamabad, PAK

• Development and management of healthy customer relationship through out the project life cycle.Product qualification within the customer.
• Working with existing customers with their concerns on current products they have and also working on new opportunities.
• Maintain high levels of customer satisfaction, which will lead to customer loyalty and retention and opening new opportunities
• Work with global sales team to ensure a smooth signoff to customer through the project life cycle.Email, chats and Voice conferencing with customers and teams regularly.

TF Complex, Islamabad, PAK

• Job responsibility includes.
• Working with Corporate Customers, Sales Teams, Account and Business Development Managers.
• Provide support services to USA, Europe, Asia & Middle East, our some of Top Customers includes RAK Bank, Emirates NBD, Dubai Chamber, Bank Nizwa Oman, Bank of America, Broadridge financials, Excellus BCBS, United.
• Ticket generation against customer reported issues using customer service and support ticketing System like Kayako.
• Plan a solution flow as per the requirements, perform product testing and solution implementation.
• Identifying options for potential solutions and assessing them for both technical and business suitability.

TF Complex, Islamabad, PAK

• Job responsibility to provide Technical support for our Document Production Solutions to the Corporate Clients across the globe.
• Provide live support to customers using Kayako live chat system.
• Ticket generation against customer reported issues using customer service and support ticketing System like Kayako.
• Creates Development Tickets against bugs on issue tracking product like JIRA.
• Provide the testing and acceptance environment for newly developed or enhanced or fixed solution, Analyze and perform QA.
• Hands on Experience on various products used for Document Production like Opus and Design Tool like DesignPro Tools.

Islamabad, Pakistan

• Plan a document production solution flow as per the customer requirements specification.
• Help Developers during product development, ex: provide Business use cases, Customer Requirement
• Perform product testing and solution implementation.

Islamabad

• Analysis, Entering and compiling of Data gathered from field.
• Validation of Data

F-5/1, Islamabad

• Dealing with the end customers for technical consultancy and support.
• Installation, Implementation and troubleshooting in a Win & Virtual environment.
• Executing backup, data recovery and preventive maintenance.
• Planning & Designing of Wi-Fi solutions for enterprise industry (Air-Magnet solutions).
• Sophos End-Point security and Kaspersky AV deployment and Technical Support.

Islamabad

• Technical Support & Troubleshooting in an effective way to all Plan Pakistan staff members.
• Configuration and Installation of Softwares, Windows, Printers etc.

6th Road Rawalpindi

• Handling and monitoring Fault Alarm System & normal working of Transient Exchange

Mspm, Project Management, 3.91 Cgpa

Honor Awarded: Magna Cum Laude

Bce, Computer Engineering, 3.9 Cgpa, Gold Medalist

Honor Awarded: Magna Cum Laude