Hammad Amjad Email & Phone Number

Pakistan

• Lead strategy and development of innovative solutions.
• Distribute workload and development responsibilities to ensure timely completion and avoid impact to existing services.
• Manage employee performance in a consistent and timely fashion per company policy and practice.
• Work with internal organizations to develop, design, size, and adjust data flow models to ensure applications meet availability, performance, capacity, and security requirements and guidelines.
• Drive technology, operational and cost innovation within the team and with executive leadrship.
• Understand and interpret business strategy, including design, to improve applications in collaboration with other business units.

Pakistan

• Manage all aspects of the production environments including development, deployments, support and client expectation management.
• Assign and monitor work for the Client Developers.
• Coordinate with the QA department to ensure all deliverables pass QA timely and with accuracy.
• Ensure deliverable and escalations are handled within SLA and are accurate.
• Coordinate with Account managers to understand the requirements and communicate them to the client development team with the help of Client Coordinators.
• Manage all new tasks to ensure all necessary requirements are gathered, estimations are completed, and timelines communicated.

Lahore

Analyzing, planning and developing project deliverables and milestonesDetermine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiativesProject Planning and organizationParticipate in technical discussions and remove roadblocksEstablishing and implementing training processes for all technical.

Lahore

Provide strategic recommendations to maximize productivity.Structure non-structured information into logical.Coordinate with Site leaders, operations managers, workforce management and other related functions.Prepare and analyze Operation reports for senior management.Assess data independently for accuracy and reasonableness.Support in the publication of.

Provide strategic recommendations to maximize productivity.Structure non-structured information into logical.Coordinate with Site leaders, operations managers, workforce management and other related functions.Prepare and analyze Operation reports for senior management.Assess data independently for accuracy and reasonableness.Support in the publication of.

Lahore

Coordinate with Site leaders, operations managers, workforce management and other related functions.Prepare and analyze Operation reports for senior management.Support in the publication of the daily ops report and associated analysis.Analysis client requirements and make changes in case these are not in line with TRG Infrastructure.Performing change.

Performing co-ordinated troubleshooting along with other teams (e.g. GNOC) that involve external parties (like Telco Providers.)Ensuring that the end-of-day tasks are successfully completed by the team.Overseeing and assisting in the deployment of new programs (outbound or inbound) or programs being converted from other platforms to Strata, in.

Working in co-ordination with on shore US team to handle each day’s call centre data operations.Handling day to day call centre operations in terms of managing information. It includes remotely accessing and handling the database in all centers located at Beckley, Toronto, North bay, St Catherine and.To process the raw data from the dialers from six.

Uet, Business Administration, Management And Operations

Master In Business And Adminstration, Operations Management

Activities and Societies: Sports

Bbit; Bachelor Of Business, Information Technology

Pre- Engineering, Science

Activities and Societies: Sports