Hammad Anees Email & Phone Number

Hamburg, HH, DE

Hamburg, Germany

• Responsible for the product management of the in-house CRM tool that includes the following tasks:
• Managing end-to-end feature delivery, including requirements gathering, ticket creation, decision support, implementation oversight and release quality assurance. Major features deployed include; Slotmachine.
• Serving as a primary point of contact for emergencies and bug reports, ensuring swift and effective resolution to maintain product integrity and user satisfaction.
• Implemented a new knowledge base update process with automatic ticket generation, so that ongoing updates to the product knowledge base are quick and accurate. Thereby fostering enhanced team collaboration and.
• Validating features through smoke tests and QA steps, ensuring optimal functionality and user experience.
• Collaborating in an agile environment with stakeholders from departments like Business Intelligence, Performance Marketing, and Shop Applications, aligning cross-functional teams toward common product goals.

• Supervised a team of 8 individuals in the Product Operations Department, fostering a collaborative and high-performance work environment.
• Conducted comprehensive customer and product usage analytics, using insights to set targets for incremental improvements and enhance data-driven decision-making.
• Project Lead for Onescreen Device Management Software, overseeing planning, development, and deployment to enhance product functionality.
• Oversaw the product development initiative for the 6th generation OneScreen interactive panel, guiding the team through all phases of the development lifecycle, from concept to successful release.
• Revamped the RMA (return merchandise authorization) process, achieving a 50% efficiency boost by implementing refined procedures. Collaborated with North American partners to enhance accuracy in distinguishing between.
• Managed spare parts inventory by coordinating with the warehouse team, ensuring the physical count aligns with records in the ERP system. Maintained optimal stock levels for on-site repairs.

• Collaborated with development teams to ensure smooth development and deployment of new features and firmware updates.
• Conducted thorough debugging and testing procedures on defective OneScreen interactive panels to ensure optimal functionality for customers.
• Created and maintained documentation for operational processes and procedures.
• Provided detailed training and followed up with customers on product usage. Also suggested ways in which they can utilise the product focusing on their businesses’ specific needs.
• Offered dedicated after-sales services to address customer inquiries, troubleshoot issues, and ensure ongoing satisfaction with the product.

- Student Teaching Assistant for MECH 202: Manufacturing Technologies- Provided instructions on how to practically apply the manufacturing techniques such as Milling, Drilling etc. in the Mechanical Engineering Labs.

Islamabad, Pakistan

- Obtained Knowledge about the world of Pre-Engineered Buildings- Learned the basics of FRAMECAD software used by the company for the Designing and Structural Analysis of the structures being produced.- Worked with the latest machinery used in the manufacturing of Light Gauge Steel frames

Mirpur Mathelo, Pakistan

-Worked in a cross-functional team environment involving Engineers, Technicians and Logistics personnel.-Interacted with a variety of experts within the organization in the office and out on site.-Conducted hands on technical tasks efficiently in an industrial environment.

Pakistan

-Experienced some distinct manufacturing processes being used in the industry.-Did cost analysis and quality assurance of the products being manufactured.

Islamabad, Pakistan

-Did office work such as maintaining records, while learning about the duties of a Mechanical Engineer on an oil rig.-Gained essential knowledge of the Petroleum Industry.

Master'S Degree, Mechanical Engineering And Management

Major Courses ◦ Advanced Topics in Management, Organization, and Human Resource Management ◦ Marketing and Communication ◦ Mobility of.

Bachelor’S Degree, Mechanical Engineering, Cgpa 3.05/4.00

Activities and Societies: American Society Of Mechanical Engineers METU NCC, Society Of Petroleum Engineers, Scuba Diving Society.

Gce A Level, Engineering, Merit Scholarship Holder

Activities and Societies: Curator and Licensee TEDxBeaconhouseMargalla, Member of the School's Cricket Team

Gce Ordinary Level, Engineering, Merit Scholarship Holder

Activities and Societies: School Prefect