 Coordination among departments and provide support to customers as and when necessary. Oversee the priority scheduling of all service work, including “rush” jobs, ASAP work, and routine jobs.  Co-ordinate all inter-departmental work toward job completion within quotes. Provide technical support for customers when necessary, including but not limited to: confirming technical or engineering modifications; ensuring service satisfaction; and promoting strong company image. Confer on a regular basis with General Manager regarding shop operation, job scheduling, repair problems, customer concerns, employee performance, and other matters as deemed appropriate. Present planning ideas to the Operation / Production Manager, Procurement on how to structure operations to maximize performance and customer satisfaction Create a monthly and weekly production plan to deliver on customers’ demands.  Be responsible for the planning & communications. Acts as a center to provide support/ information/ documents related to the production process. Preparation of weekly & monthly reports.  Maintain the store stock level.