Hammad Baber Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Macquarie Park, New South Wales, Australia

In this tenure, I manage diverse categories like corporate property, HR, marketing, enterprise, and IT for Optus and Group sourcing. I streamline procurement practices and optimise tender strategies to ensure tailored vendor selection for Optus and Singtel.* Trained business unit stakeholders on Singtel/Optus procurement processes and policy updates, addressing VFA requirements for award increases and reducing unnecessary VFAs, establishing myself as a trusted advisor to key stakeholders, including Sean Barkley, Henk Ruysch, and Dhillon Singh.* Collaborated with category managers to refine and propose an improved YesBuy category tiles layout, enhancing user experience and providing strategic sourcing guidance for BAU projects.* Leveraged data-driven insights, analysis, and facts to influence strategic decisions, improve ROI, and strengthen contract terms, earning recognition for understanding business needs and helping shape strategy.* Recognised for clear updates during PLT meetings and support for Group procurement initiatives like Source 2 Contract (PaaL), and known for addressing Optus' needs in a Group award, showcasing commitment to stakeholder engagement.* Executed sourcing strategies for tenders, creating robust timelines and methodologies (Agile, cross-functional) whilst ensuring alignment with business objectives through careful tracking, reporting, and reassessment.* Developed a consolidated "Go To" wiki page for frequently accessed weblinks, emails, and files, rolled out across Indirect and IT teams, resulting in significant time savings and reduced daily task complexity.* Established a structured document folder system for WOC/RFPs, gaining team alignment and endorsements from senior management, along with leading efforts to refine the RACI matrix, enhancing clarity and accountability within processes.

Macquarie Park, New South Wales, Australia

I oversaw sourcing activities for the access and digital networks categories, supporting the business through various procurement processes, including Work Orders (WOC), Optus-exclusive, Group, and regional tenders for goods and professional services. Additionally, I completed Course Skills training to improve my writing and communication abilities.* Consistently delivered projects on time, achieving measurable commercial benefits through effective cost reduction and cost avoidance strategies, leveraging negotiation techniques and industry benchmarking (IG).* Implemented a cloud-based digital project management platform to improve collaboration between procurement and business stakeholders, providing end-to-end guidance for all project milestones.* Streamlined the SOW (Statement of Work) review process by digitising interactions between business and contract management using Microsoft SharePoint workflows.

Macquarie Park, New South Wales, Australia

I managed commercial contract execution and KPI governance, ensuring compliance with performance metrics and governance processes. I built and maintained strong relationships across finance, IT, procurement, legal, risk, and customer service teams. Additionally, I handled vendor rankings, performance metrics, and remediation plans, whilst monitoring contract terms and expenses. I led vendor selection for language services, established TIO exclusion processes, and negotiated stakeholder impacts effectively.* Drafted and executed contractual variations (SOW, MSA) to align with new business strategies, and managed timely settlements and renewals, including award increases and WOC approvals.* Negotiated ongoing contract savings, proposed a 10% savings initiative on partner invoices, and improved the service credit regime with a centralised digital solution.* Devised and enforced a compliance process, achieving 100% compliance across partner sites.

Macquarie Park, New South Wales, Australia

I directed IP Network Engineering tenders, overseeing the preparation of tender packs, obtaining internal approvals, and co-ordinating the process with stakeholders. I performed price benchmarking with suppliers to optimise commercial outcomes whilst streamlining processes and enhancing relationships with both internal and external stakeholders. I supervised a team of 14, promoting a culture of engagement and collaboration to improve team effectiveness and stakeholder interactions, continually refining processes to enhance overall performance.* Delivered tender milestones and chaired meetings with Optus ELT/SLTs and vendors to drive the process.* Reduced third-party carrier delays from 8 days to 3 business days through feedback and cross-training.* Achieved 100% stock availability for Vendor (DataVoice) by addressing issues through proactive estimation and resolved training gaps for Vendor (Newtech) with cross-training and site audits.* Decreased order cancellations by 30% by upskilling sales teams through feedback and mandatory checklists.* Provided corrective feedback to the offshored procurement team and improved internal stakeholder interactions through effective communication.

Macquarie Park, New South Wales, Australia

Nsw

I managed a team of 25 to cultivate a culture of results-oriented performance by enhancing processes and enhancing relationships with stakeholders. I delivered advanced technical support for network-related issues and ensured prompt resolutions.* Enhanced "Time to Restore" KPI for faults by 40% through optimised prioritisation and filtering criteria in our tool as well as decreased "Fault Rate" KPI by 5% via cross-training for troubleshooting and reducing dispatches between teams.* Executed a new shift structure, saving $78K by revising the shift roster and introducing a template to address shift gaps and minimise overtime costs.* Served as a key escalation point, effectively managing internal and external escalations.* Boosted customer satisfaction by leading proactive incident management strategies.

Macquarie Park, Nsw

I collaborated with internal and external customers to deliver technical solutions, project planning, issue resolution, and implementation assessments, thereby improving overall satisfaction. I tracked team performance to ensure compliance with internal and external SLAs and addressed Severity 1 and 2 incidents and customer escalations in conjunction with the help desk.* Accelerated average delivery time for completed transmissions from one month to two weeks and achieved a 40% improvement in Help File processing by implementing changes within two working days.* Consolidated five disparate service request systems into a unified solution for the department, and designed a comprehensive metrics tracking system to monitor service delivery and customer performance.* Steered successful migration of clients to a new Enterprise platform, managing tight deadlines and limited resources, whilst effectively hiring, reassigning, and training staff to enhance team productivity.* Negotiated service changes with business units for increasing 15% revenue and improving customer satisfaction.* Consistently met or exceeded annual asset refresh targets and managed account portfolio growth, contributing to successful new client implementations and team capacity management."Additional Experience as Network Integration Engineer at Optus, Macquarie Park | Integration Engineer, Huawei, Lane Cove, NSW, Australia | Network Operation (NOC) Engineer, Orascom Telecom, Lahore, Pakistan."

Macquarie Park, 2113

• Co-created Work Instructions for brand new department• Trained new staff to proficiency in < 1-week• Initiated multiple ‘best practice’ call handling tactics to save Optus time & money by reducing need for further staff• Initiated structure for capturing sites left locked out of outage windows incl. overnight• As Senior Team Member, conducted recruitment/interviews for new employees• Improved daily fault-handling processes so less manpower required to action all open faults (usually ~80) daily. Site Integration including LTE Huawei/Nokia. TMA/MHA configurationProjects Torrents:-Enabling Vodafone Domestic Roaming on Optus network.-Preparation of Technical and Operational manual as per agreement and SLA's to makes sure KPI's are met.-Strictly adhere to time deadlines for launch of Vodafone Roaming across the rural parts of Australia-Testing, Acceptance and implementation of tools required for reporting and fault management.-Fault management, Corrective and Preventive maintenance-Voice and Packet Data Service Network traffic analysis.

Lane Cove, Nsw, Australia

Project: VHA NSN to Huawei Swap:•Remote integration of sites using LMT.•Pre/post swap alarm testing as per site acceptance guidelines.• 2G/3G VHA Network maintenance and troubleshooting. •Adhere to local Area procedures such as OHS and security Policy.

Lahore,Pakistan

-Integration of (Huawei) M2000 alarms to alarm monitoring platform-Complex level1/level 2 troubleshooting of Orascom mobile network-Team Lead:(Aug2007-Oct2007, April2008-July 2008)•Supervised team of 16 members, managed the roster and reviewed reports•Timely intimation of outages in proactive manner & provided real-time support to supervision staff•Point of contact with management for information forwarding•Interface outside NOC with departments such as QOS for complaint handlingParticipated in formulation of sop for internal and external interfaces of NOC•Worked on automating the trouble ticket procedure to outsource vendor•Provided on demand reports to management

Ms Telecomm Engineering, Telecommunication, Overall Distinction

Postgraduate Degree, Telecommunications Engineering, Distinction

Activities and Societies: Mindfulness, Weight training, Health and Fitness, Reading

Bachelor'S Degree, Electronics And Telecommunication Engineering