Key Responsibilities:• Shaping the bank’s strategy on surveillance and scoping the operating model to define how this happens in practice. • Assessing surveillance requirements across the bank and designing and defining the appropriate controls to make this a proactive, rather than a reactive, process.• Ensuring all the trading businesses across the bank implement new systems and ways of working related to surveillance to align with overall strategy and ensure compliance with the Market Abuse Regulation.• Working with system designers and IT to automate processes where possible to increase efficiency, which involves design input and testing to ensure the systems are fit for purpose.• Monitoring potential risks and developing mitigation actions to implement where appropriate, including for e-trading. Key Achievements:• Built a concept and a framework to monitor numerous benchmarks across Lloyds which was a first for the industry, this involved creative solution development. Employed and developed the necessary team to support this surveillance and mitigation, ultimately to satisfy regulator and auditor requirements.• Developed the entire trade surveillance function, including the concept framework and implementation procedures to meet regulatory requirements.

• Developed a strategy and supported the frontline Global Corporate sales teams to deliver against targets by ensuring clients were aware of relevant products and were maximising their product use.• Resolved issues that were blocking business opportunities and client relationship development, including checks such as anti-money laundering to ensure deal completion.

• Led and managed the end to end process in taking new products to market.• Liaised with relevant desk heads to negotiate strategy and plans such as pre and post trading conditions.

• Oversaw all trading businesses, including treasury which managed the bank’s liquidity.• Developed a process flow and risk assessment framework, together with recommended actions.• Developed a blueprint with one desk that was rolled out to other desks, due to its success.

• Built and implemented a process and system to collate, analyse and monitor Key Performance Indicators (KPIs) across all functions to identify key risk issues and work with multiple teams to mitigate them. Presented this to the Managing Director – Global Head of Asset Services.

• Top revenue generator in the company, built largest client base in one year and achieved 20% return on client accounts.• Built a solid institutional client base that made a significant contribution to profits.

• Identified and resolved $14m mismatches across branch General Ledgers.• Created a fully integrated and automated Management Information System to monitor and record volume performance across different location hubs, resulting in a saving of 3 headcounts (approximate value $200k).• Successfully completed a project resulting in reducing Citibank’s risk exposure to account fraud and reducing cost of maintaining dormant accounts, resulting in a saving of $19m.