• Deal directly with customers of various banks i.e., Mashreq Bank, Emirates NBD, Emirates Islamic, Commercial Bank of Dubai, Standard Chartered Bank, Dubai Islamic Bank, etc., either by telephone, electronically or face to face regarding bank products and services, and also arrange the deliveries for them on daily basis.• Prepare and update customer database using company’s CRM and report to respective bank.• Meet personal targets and call handling quotas to achieve satisfaction.• Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes.• Attracts potential customers by answering product and service questions; suggesting information about bank products and services.• Generate customer service reports using the designated application.• Responsible to maintain the QC report on daily basis by getting the feedback from the customers.• To support and assist other team members in the resolution of complaints.• Perform additional duties if required.

To handle incoming question calls from customers Managed a high-volume workload within a deadline- driven environment Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Became the lead " go-to " person for new reps and particularly challenging calls as one of the company's primary mentors / trainers of both new and established employees. Completed voluntary customer service training to learn ways to enhance customer satisfaction. Maintaining of all the calls received on daily basis. Evaluation of calls according to the problems, tariff, services etc. Supervising the team in best possible manner.