Managed day-to-day facility operations and maintenance for Campus Wide buildings and the 13 millions square foot campus. Supervised and trained technical staff. Oversaw project delivery and closure, cost reduction initiatives, contract negotiations, service requests, performance, process improvements, procedures, and budgeting. Led a team of technical support staff responsible for initiating and completing various maintenance projects related to mechanical, building, and auxiliary systems within tight budget and timeline constraints. Successfully negotiated vendor contracts to secure competitive pricing and options for cleaning, construction, repair, and annual inspection services. Develops and maintains the department budget; orders equipment and supplies, keeps track of inventory; and submits capital outlay requests as needed. Contributes to strategic planning by evaluating and estimating future facility demands and suggesting solutions to meet them. Utilize CMMS to establish a formal system for planning, completing, and reporting facility maintenance activities.

Responsible for ensuring the warehouse runs smoothly and efficiently, from the Start to the finished orders exiting the port. In charge of controlling and establishing procedures for proper warehousing, packaging, labeling, and loading of commodities. Supervise, counsel, evaluate, develop, and train direct reports. Managed the WMS cycle count process (including selecting the frequency of physical counts and reconciling the results), which replaced the annual Fiscal Year End Inventory cycle count. Work with Maintenance to ensure that the warehouse's preventative maintenance program is effective in keeping it functioning smoothly and efficiently.

Ensure that the warehouse operates at peak efficiency — with customer satisfaction as the primary goal — by supervising, organizing, and training warehouse employees and establishing, monitoring, and managing operational goals. Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods. Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations.

Drive a seamless customer experience that creates positive sentiment for our brandDevelop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers. Collaborate with our customer success and product teams to drive constant improvement. Maintain accurate records of customer interactions and steps taken to resolve issues.

Manage day-to-day designing, developing, and delivering training programs and materials to educate students on various aspects of information technology within the organization. This includes software applications, systems, and IT procedures. create curriculum outlines, and develop instructional materials such as manuals, presentations, and online tutorials. Conduct training sessions either in person or virtually, ensuring that participants understand and effectively utilize IT tools and systems to enhance their productivity and efficiency. Additionally, evaluate training effectiveness, gather feedback, and update training materials as needed to ensure relevance and accuracy. Strong communication skills, technical expertise, and the ability to convey complex concepts clearly and understandably are essential for success in this role.