• Leading a team of ~5-15 engineers providing dedicated 24/7 support to STC • Task assignment, distribution of workload within the team and manage the Back Office schedule.• Coordinate and optimize resource allocation with management.• Handling customer's escalations being the first point of contact as the Team Leader• Driving resolution of critical issues and presenting the status to customer’s management• Plan, create and provide knowledge sharing sessions for competence… Show more • Leading a team of ~5-15 engineers providing dedicated 24/7 support to STC • Task assignment, distribution of workload within the team and manage the Back Office schedule.• Coordinate and optimize resource allocation with management.• Handling customer's escalations being the first point of contact as the Team Leader• Driving resolution of critical issues and presenting the status to customer’s management• Plan, create and provide knowledge sharing sessions for competence development and customer training. Mentored new team members and empowered them to be productive.• Aspirational leader by encouraging operational excellence within team to boost teams’ spirit, efficiency, KPI Improvements and process change management • Manage, co-ordinate and participate in technical investigations to provide solution of problems reported at network level and to address customer’s expectations• Collaborate with the design team to review designs of new features; analyze design documents, perform capacity and technical assessment, verification, and deployment of features on the live commercial system.• Highlight risk factors related to system performance and future impact.• Provide technical support in launching new services/features and lead team in high scale migrations.• Manage team for day-to-day business tasks and provide guidance & support during critical issues e.g. routing, charging issues.• Deploy routine security patches; resolve service-related issues including recharges fraud occurrences and technical glitches.• Identify and troubleshoot issues involving Charging, Call routing, fraud incidents, and Provisioning.• Developed best practices to assess system security; ensured compliance with security code.• Streamlined all the traffic from INAP to Session Initiation Protocol (SIP); optimized the INAP to SIP transition process.• Supported STC in managed operations and performed maintenance of IN, Charging System & VAS nodes. Show less

• Provided the 2nd level diagnostic capabilities to identify the fault or problem, troubleshoot, Diagnostics if the trouble cannot be solved in a reasonable time as per SLA.• Supporting all type of PS related issues\troubleshooting, escalations, Maintaining, Operation and take care of all related issues of GPRS Core.• Well understanding of 3G/4G/LTE GPRS call flows local and IR, GPRS attach, detach, PDP context activation and interfaces etc.• Correspondence with marketing team for… Show more • Provided the 2nd level diagnostic capabilities to identify the fault or problem, troubleshoot, Diagnostics if the trouble cannot be solved in a reasonable time as per SLA.• Supporting all type of PS related issues\troubleshooting, escalations, Maintaining, Operation and take care of all related issues of GPRS Core.• Well understanding of 3G/4G/LTE GPRS call flows local and IR, GPRS attach, detach, PDP context activation and interfaces etc.• Correspondence with marketing team for implementation of International Roaming database, troubleshooting International Roaming Issues, performed testing and taking live traces.• Connectivity verification from 3G/4G USN/SGSN and well understanding of all interfaces related to it.• Generating Reports, Monitoring KPIs and Analysis of Traffic on different Core Entities and propose solutions for better network performance.• Co-ordination with different departments for IR related issues & IR Testing with Different operators.• Coordination with Planning Team & Vendor for deployment of all new PS Projects and expansions.• Responsible of fault handling and escalation of issues within SLA (Service Level Agreement) about PS core entities.• Involved in swap between NSN & Huawei and expansions of VAS products within a customer production environment in GPRS core network.• Participating in meetings with other technical teams and their engineers from core departments in order to keep latest information about new plans.• Performed acceptance document with all the engineering and concern departments. • To investigate, locate and repair faults and restore the live traffic to normal service at the earliest and co-coordinating all site activities including expansion, testing, commissioning and O&M.• Well Understanding of GSM network performance stats and GSM architecture. Pre plan about scheduled activities in daily operation. Show less

• Connectivity verification from SGSN, GGSN, BG etc and well understanding of all interfaces related to it.• Hands on experience of taking Gb, Gn and Gr Internal traces and SGSN management, monitoring, GPRS Core, Black Berry Issues and troubleshooting of Flexi & SGSN alarms.• Monitoring KPIs and Analysis of Traffic on different Core Entities and propose solutions for better network performance, escalation and coordination with vendors to resolve critical issues.• Hands on experience… Show more • Connectivity verification from SGSN, GGSN, BG etc and well understanding of all interfaces related to it.• Hands on experience of taking Gb, Gn and Gr Internal traces and SGSN management, monitoring, GPRS Core, Black Berry Issues and troubleshooting of Flexi & SGSN alarms.• Monitoring KPIs and Analysis of Traffic on different Core Entities and propose solutions for better network performance, escalation and coordination with vendors to resolve critical issues.• Hands on experience of transaction, end to end entities, MO & MT, GPRS, call flows local and IR as well.• Administration and maintenance of (Jazz Load) and generation of EVC reports daily top up summary, Trend, Transaction Summary and balance report on daily basis to review jazz load revenue.• Involvement in EVC, SMSC, MMSC, CRBT and PS Core hardware expansion Project and troubleshoot of platform related complaints and performed activities.• Create and manage user accounts, groups and functions also configuration on MMSC Platform for new operators and taking backup.• Incident opening with International & national support also taking systems backups and restored.• Performed health checks, Sub/Un-sub of CRBT, MMS and GPRS services. Handling and implemented all the configurations, managing and verified all integrated entities and SMSC statistics generate and facilitate according with formula.• Correspondence with marketing team for implementation of International Roaming database, troubleshooting International Roaming Issues, performed testing and taking live traces.• Responsible for coordination with other teams (Vendor, Planning, Implementation, Integration, IT and IP teams) for timely project execution also perform IMSI Level and International Roaming database implementation.• Escalations of major issues with support and perform strong follow up till resolution, supervising and coordinating during maintenance activities and roll outs. Show less

• Configuration, management and troubleshooting of File Server, Active Directory/ DC, Microsoft ISA Server, DHCP, Proxy and User Accounts. • Configuration and management of local group policies, NFS Server, Samba, Workgroup and Domain, DHCP and DNS. • Basic configuration and operation of Cisco router and switch.• Network tackling, Installation, configuration, up-gradation and troubleshooting of 80+ clients.• Restoring of hardware and software, disaster recovery, system related… Show more • Configuration, management and troubleshooting of File Server, Active Directory/ DC, Microsoft ISA Server, DHCP, Proxy and User Accounts. • Configuration and management of local group policies, NFS Server, Samba, Workgroup and Domain, DHCP and DNS. • Basic configuration and operation of Cisco router and switch.• Network tackling, Installation, configuration, up-gradation and troubleshooting of 80+ clients.• Restoring of hardware and software, disaster recovery, system related tasks including hardware Inventory management, preventing maintenance and service scheduling of PC's. Show less