Retail & Merchant Led the development of a strategic roadmap for retail products, launched open loop QR merchant, Digital Agent Onboarding, Digital Handler Onboarding, ANM Portals & SME product enhancement, implementing an efficient devices inventory management system to optimize processes to boost productivity. Initiated partnerships with partners to create a broader network and increased outreach. Initiated dedicated portals for transparent communication and streamlined operations for Merchants and business partners. Implemented a revamp of device infrastructure to ensure cutting-edge technology meets evolving market needs. Regular audits, ensuring compliance with industry standards and regulations.Trade MarketingSuccessfully spearheaded the planning and execution of face fascias and marketing materials, ensuring their widespread availability on a nationwide scale. This involved meticulous coordination and strategic deployment to effectively reach diverse markets. Onboarded vendor for obtaining permissions from government officials and navigating taxation requirements along with fascia installations. This includes ensuring compliance with regulatory standards, fostering a seamless integration of marketing strategies with legal and financial frameworks.Reporting AnalyticsImplemented a robust system for daily, weekly, and monthly performance reporting, demonstrating proficiency in data analysis and strategic decision-making. This involved categorizing data by region and salesperson to provide a comprehensive overview of retail, merchant, and SME activities. Furthermore, designed detailed business proposals geared towards growth, market expansion, and revenue enhancement. These proposals are tailored to specific segments, understanding the diverse needs within SME domain. Continuous process improvement to streamline daily operations.

Product Owner Mobile App (Retailer App)Writing BRDs, User Journeys, User Stories for scoping sessions, comprehensive Involvement in UATs, Sanity, Pilots & Go Live plans. The introduction of new plugins/integration modules and features, along with an improved design and user experience, has shifted the market towards a more user-focused approach. This shift has resulted in an increase in transaction volumes and user engagement, leading to remarkable growth in active app users (10,000 new users) and increased revenue within a year.This highlights the importance of delivering a seamless and engaging experience for users, which can drive success for a mobile app.Project Manager (Business Partner Onboardings)Have shown exceptional leadership abilities, a proven record of successfully completing projects on time, while maintaining high standards. My collaboration with cross-functional teams, combined with strong problem-solving and decision-making skills, have been crucial in ensuring the success of my projects, which resulted in high revenue generation in a record time. Onboarded FinTech startups with 12K plus retailer network.Cash ManagementRetailer self-serving solution is a platform that provides a convenient and efficient way for retailers to manage their cash and financial operations. To support these operations, banks have been onboarded to provide a range of cash management services like OTC & Digital platform. This allows retailers to streamline their financial operations, increase efficiency, and reduce the time and effort required to manage their finances to serve market. Onboarded banks are playing a crucial role in supporting the cash management needs of retailers through the retailer self-serving platform, helping them to operate more efficiently and effectively. Monthly Throughput: 50 Billion

Created a comprehensive product roadmap and delivered projects on time. Utilized my expertise in BRD, PRD and scoping to ensure the successful delivery of high-quality products. Designed training materials and Go Live plans to make the successful implementations. In addition to above worked for process reengineering. Being a part of team, evaluated current processes, identified areas for improvement, and implemented changes to streamline operations, reduce waste, improve overall performance, and obtained significant improvements in cost, quality, speed, and customer satisfaction.

The focus on improving the CRM and Charging Billing System through configurations and enhancements, brought more efficient workflow for the business. The BRDs, scoping/grooming, UATs, and stability tests ensured a smooth roll-out of changes. Stakeholder engagement and updated training materials demonstrated a commitment to positive impact on end-users and overall success. The inclusion of audits and impact analysis highlighted a proactive approach to continuously improving processes. Overall, the job description sets the stage for successful and impactful enhancement of systems and processes within the business.

Positive outcomes for the support operations department, with the successful implementation of improvements and enhancements to the CRM resulting in increased efficiency and effectiveness. The focus on growth planning for underperforming team members, driven individuals towards development and overall team improvement. Effective project management of departmental projects contributed to an increase in departmental productivity and success. These achieved results demonstrated the successful execution of the responsibilities outlined in the job description, leading to a well-functioning and thriving support operations department.

Coordination with the bank on direct debit monitoring, successful and accurate reconciliation of payments within the CRM and billing system, efficient handling of ad-hoc manual invoicing and payment analysis of corporate clients led to increased financial stability for the organization. Revenue analysis of corporate clients provided valuable insights into the financial health of the organization and supported business decisions. These achieved results showcase a successful execution of the responsibilities, leading to positive outcomes for the organization's financial operations.

The sales plans were designed with the objective of increasing Prepaid/Postpaid sales. The efforts put in place to achieve the goals were successful and included the introduction of new promotions, visiting customers and free lancers. The sales team was also provided with regular training programs, which improved their product knowledge and sales skills. This helped them to better understand the products and provide a superior customer experience. The combination of new promotions, regular customer visits, and improved sales skills of the team were instrumental in achieving the success.