Meet and greet Customers, follow-up, set appointments, sell the vehicle.Spend time with customers to determine their needs and discuss vehicle features.Commit to becoming an automotive sales expert and gain in-depth knowledge of vehicles and technology.Test drive vehicles to demonstrate our industry leading features.Complete quotes and explain financing/leasing options for New and Pre-Owned vehicles.Follow up with prospective customers via email, phone, and text.Responsible for enhancing personal sales through mastering the phone, following call scripts, and setting appointments to visit the Dealership.Follow up with existing customers to confirm their satisfaction and generate referralsGood phone, CRM, and internet proficiency.Professional appearance, verbal/written communication, strong negotiation and presentation skills. Possess the ability to ask for the sale and follow through with Customers.

Provided exceptional service to customers.•Built trust by understanding the unique needs of customers, and offered appropriate solutions to meet those needs.•Educated customers on our products and services and appropriately recommended these.•Served as an advocate for Vroom by sharing what separated us from the competition.•Responded knowledgeably to any incoming customer questions.•Managed customer complaints/issues in a professional manner, resolving the problem through the most effective and timely means possible.•Consulted and guided customers to the appropriate next step in the customer journey.Facilitated steps to complete a sale, such as handing off to appropriate team members to take care of vehicle appraisal process, test drive, submitting finance applications, etc.•Reading, collecting, and transcribing data in order to ensure accurate and complete information in CRM.•Navigated and utilized various selling/customer service technologies and tools.•Monitored progress against Service Level Agreements (SLAs)•Navigated the entire sales process including discovery, elevating pain, gaining commitment & closing the deal.

Greeted customers and made them feel at ease by providing the best car- buying experience.Determined customers' needs and wants and guided them through their options, showcasing my in-depth industry and vehicle knowledge.Managed test drives and handled the write up portion of the sales process.Followed up with existing customers to confirm their satisfaction and generated more leads.Achieved individual sales goals and customer service goals.Worked effectively in a haggle-free, fixed-pricing, high-volume dealership model.Good organizational skills and ability to manage multiple priorities.Comfortable with social media to advertise and market offers.Proficient with various computer applications including mobile applications

Implemented sales strategies which resulted in increased growth of customer base and revenue.Verified data integrity and accuracy.Responded to customer requests via telephone and in person.Produced reports and documents for team members.Entered details such as payments, reservation information and products sold into the computer system.Addressed an average of 20 customer inquiries and complaints each week.Mentored around 30 entry-level members.Calculated quotes and educated potential clients on rental car coverage options.Finalized sales and collected necessary deposits.Offered each product to each and every customer to maximize revenue.As a Customer Service & Sales Associate, interaction with Dollar Thrifty Hertz rental car customers who came to the counter in order to process their rental was on a daily basis.•Actively consulted with customers on the type of rental they needed, including any insurance or ancillary benefits or coverage.• Was responsible for a wide variety of assignments, including:•Qualifying and processing customer rentals with accuracy and detail.•Persuasively selling optional services.