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In charge of multiple enterprise system development teams. Responsible for strategic direction of enterprise application architecture.

Appsolute Consulting was established in January of 2011. The company consists of Cloud Computing professionals who specialize in CRM Design, Planning, Implementation, and Sustainment. Appsolute consulting provides invaluable assistance and expertise in adopting Cloud computing technology for small and big businesses alike. In the short period of time that Appsolute Consulting has been in business; we have performed project work with a number of high profile clients. These clients include:DirecTVComcast Interactive Media (Fandango)Comcast Interactive Media (Daily Candy)Eye USAKaiser Permanente Caruso Affiliated

Short term CRM project involving Account clean up and functional changes to Fandango’s business process to prevent bad reporting data.Involved in creating a permanent solution for multiple bad Account creations and Opportunity associations. Implemented an Account approval process with notification emails, and centralized management of all new Accounts created in the Salesforce CRM environment. Created Apex Trigger, Validation Rules to maintain data integrity. Created multiple reports relating various Salesforce Objects using Cloud9 Analytics for senior management

Hired as the Sr Analyst for IT Operations Problem Management team, in a proactive role to review Sales CRM project design. Primary responsibilities include a multitude of tasks including infrastructure, design, and roll-out strategy review.Responsible for creating multiple deep dive analytical documents for the executive team.Heavily involved in proactive design review to pinpoint potential scalability limitations. Main point of contact for Best Practice guidelines regarding the development, use, and support of Salesforce.com CRM.Tasked with user training of multiple internal users on the administration of Salesforce.Involved in presenting potential design discrepancies to major stake holders in the Sales CRM project Defined and established support processes for a 3,000 seat Salesforce roll-out. Defined necessary escalation paths in a complex ITIL support environment.Responsible for defining and managing 3rd party applications SLAs. Incorporated Salesforce.com Premier Support services into the DirecTV support model. This leveraged the existing support agreement between SFDC and DTV for minor administrative task resulting in lower overall support costs.

Responsible for translating functional business requirements into customized solutions using the Salesforce.com CRM platform. Brought on to manage and adopt Salesforce.com CRM to multiple departments within the organizations. Involved in requirements gathering, and the implementation of custom designed business solutions for departments who are not currently using Salesforce. Responsible for business process optimization. Purposed multiple initiatives to accommodate new departments and their CRM uptake process. Responsible for writing Apex Triggers, Apex Test Classes, and validations rules to establish business processes.

Technical Support AnalystProvide Tier 3 support for proprietary white label mobile GPS applications (Atlas Book). Customers for this white label application include, Verizon Wireless (VZNavigator), AAA Auto Club (AAA Mobile), Metro PCS (Metro Navigator), AT&T (Gokivo Navigator), TELUS Mobility (TELUS Navigator / Kidfind), and many other iterations of the Atlas Book global application. Adhere to, and meet SLA (Service Level Agreement) between major customers.Act as a liaison between customer (Verizon Wireless, AAA etc) and NIM development, and QA teams.Actively monitor Production system and its alerts using IP monitor and various server health monitoring systems.Provide 24/7/365 support to prevent sever monetary SLA impact. (Requires being on call).Heavily involved in incident and issue escalation process effecting production systems. Responsible for defining issues creating root cause analysis documentation. Document steps taken to reproduce user issues and steps taken to reach the final resolve. Involved in preventative analysis, and the implementation of solutions for problem cases. Involved in defining issue escalation process for lower tiers of support such as customer facing Tier 1, and Tier 2 support groups.Responsible for creating analytical reports based on company data. This included a range of reports, and projections regarding SLA impact, outstanding unresolved production issues, Customer impact, and many other metrics used to discern overall performance. Create training material for lower levels of support.Involved in presentation to various groups including feature upgrades and content changes in NIM’s proprietary Navigation Application (VZ Nav, AAA Mobile Nav, Metro PCS, etc.)Responsible for client side testing of Atlas Book in a QA role as needed.Heavily involved in identifying preproduction, and production issues. Also responsible for the creation of bug reports related to these issues using Bugzilla.

Enterprise Portal Administrator.Responsible for enterprise portal 6.0 roll out to Toyota Material Handling USA. Responsibilities included implementation, integration, and sustainment of current/new users on the SAP portal system. Also providing continuing support for this SAP based application. Evaluation and resolution of users’ issues, escalating issues based on urgency. Troubleshooting and duplication of customer issues. Documentation of issues and QnA knowledge-base building. Proficient in managing user’s on LDAP a Windows based server. Experienced in setting up organizational units and maintaining a user database using Windows Active Directory. Proficient in using SAP GUI to monitor activities done on the SAP portal (back-end).CRM Support LeadResponsible for initial implementation, and continued sustainment of SAP CRM (Customer Relations Management). Have a working knowledge of the systems dealings, both on the user side (front-end) and the development side (back-end) of the SAP CRM application. Part of implementation team, involved in testing initial CRM install in DEV, and QA environment. Used SAP Solution Manager for project mapping, and scope purposes. Provided system landscape, and roll out templates.Involved in real-time system monitoring using system landscape feature on SAP Solution Manager.Responsible for user role assignment designating which information is available to which user according to job, responsibility, and rank within the user hierarchy. Proficient in using SAP GUI to administer users, opportunities, and business partners on CRM (back-end). Proficient in maintaining relationships of users to business partners both on the front-end and back-end of the CRM application.Hands on experience with SAP CRM and its progression. Have placed multiple enhancement requests to adapt system to user needs and specifications.