• Provide exceptional customer service, addressing client queries, resolving issues, and ensuring a seamless booking experience.• Proven track record of achieving and exceeding sales targets.• Excellent negotiation and communication skills.• In-depth knowledge of the travel industry, including airline operations, hotels, and travel packages.• Proficient in CRM software and Microsoft Office Suite.• Time management and organizational abilities to handle multiple clients and tasks simultaneously.• Excessive use of Travrays and Toptraveltrip Portals.

• Prepare documents for payments along with complete supporting documentation (Approved Purchase Order, Vendor Invoices, and Goods Delivery Notes).• I have a proven track record of supplier sourcing, evaluation and negotiation.• Developing an organization’s purchasing strategy.• Identifying potential suppliers, visiting existing suppliers, and building and maintaining good relationships with them.• Managing entire store & purchase operations with a view to achieve business objectives and ensure bottom line profitability.• Ensure the flow of procurement process in a smooth and professional manner through pre-qualified vendors/suppliers.• Processing payments and invoices. • Final negotiation with vendors regarding discounts, payment terms and delivery period.• Ensure timely submission of invoices to accounts department for their exact booking in accounts.• Interpersonal, written, and verbal communication skills, strong analytical and problem solving skills.• Implementing inspection for incoming material and Quality Control Check Sheet of various components.

• Deal with critical problems, major customer complaints that may be escalated and ensure prompt actions • Provide excellent customer service by addressing customer inquiries, concerns, and product-related questions in a timely and professional manner.• Resolve customer issues and complaints effectively, ensuring a high level of customer satisfaction.• Assist customers in making product selections, providing detailed information about features, pricing, and promotions.• Process customer orders, returns, and exchanges accurately and efficiently, maintaining a high level of accuracy and attention to detail.• Collaborate with other departments, such as sales and inventory, to ensure seamless customer service and order fulfillment processes.• Keep detailed records of customer interactions, transactions, comments, and complaints using CRM software.• Stay updated with product knowledge and promotions to provide accurate information to customers.• Participate in customer service training programs and workshops to enhance skills and knowledge.• Store Arrangements for the events such as Gitex & DSF • Responsible for the weekly and the monthly MIS report of the respective store • Upsellings • Responsible for issuing Sales Return Authentication Notes to the customers for refunds.• Store Supervision

• Inbound / Outbound Call center operations.• Resolving internet issues of the customers by online troubleshooting.• Providing best solutions for using internet offers to the customers.• Supervise different Telesales projects like Customer awareness campaigns, VAS services, new promotions etc.• Manage Follow-ups to the Customers through Emails & Calls.• Training presentations on CRM, Telephony Skills, Verbal Communication, Internet Troubleshooting, • • • • Decision Making Ability and Customer Satisfaction Philosophy. • Backend Technical & Billing Support.• Worked with JIRA Software application.

• Inbound/Outbound call center operations• Conducted various training sessions for the teams in call center on different projects like the new SIM activation procedures, quality improvement parameters & better customer services philosophy• Responsible for compiling key performance indicators (KPI) sheet, performance monitoring reports and conducting team sessions with the supervision of Team Leader.• Reporting team updates to the Team Leader & Floor Managers.• Providing customer services through help line.• Received CALL OF FAME & Top Quality Team of the month awards