Hammad Jawed Email & Phone Number

Karāchi, Sindh, Pakistan

• Successfully implemented several projects on my own for major enterprises and banks.
• HLD, LLD writing for the project.
• Smooth project handover to the customer with user acceptance testing.
• Assured that projects were implemented as planned and on schedule.
• Ensured highest level of customer satisfaction about technical queries, timely response, delivery and post-sales support.
• Preparation of MOP for execution of activity.

Karachi, Pakistan

• Implement and perform preventive maintenance, backup, or recovery procedures.
• Evaluate the country wide network design and recommend improvements according to the bestpractices.
• Develop staff through effective coaching and counseling. Provide technicians with performanceand behavior related feedback, both negative and positive.
• Provide Layer-3 support by diagnosing network and device problems and implementingtechnical or procedural solutions.
• Improve network infrastructure solution by research, testing, and deployment.
• Manage new hardware installations, and upgrades/service releases on all LAN and WANincluding routers, switches & firewalls.

United Bank Limited(UBL), HQ, Karachi, Pakistan

• Assisting with tracking and managing equipment inventory.
• Assisting with troubleshooting by providing hands-on-expertise and tracking of technical case to ensure proper support is being met.
• Providing best practices on how to prevent issues with Juniper Networks products and technologies
• Feature testing, interoperability testing, review and regression testing of Juniper features.
• Providing staff and business users with informal onsite transfer of information. Conducted workshop to increase the troubleshooting efficiency of the network engineers.
• Providing monthly and weekly updates on work in progress and current issues.

Al-Dammam Governorate, Saudi Arabia

• Division Support: 4 (Construction, Rental, Gas, Manpower)
• Monitoring the LAN & WAN network connectivity for 350+ nodes across 5 corporate offices and project sites with hands on experience on Cisco routers (2900, 881), switches (3560X, 2960), access points (Linksys WRT-120N.
• Participating in on-call responsibilities in support of a 24 x 7 x 365 production environment.
• Analyzing and evaluating network security threats and vulnerabilities.
• Scheduling upgrade, liaising with all concerned to ensure that installation priorities are met and disruption to the organization is minimized.
• Developed and applied testing and troubleshooting plans.

Al-Dammam Governorate, Saudi Arabia

• Provided technical and analytical support in troubleshooting the root cause of the network problems with ISP to sort out issues for browsing speed, P2P MPLS connection issues with HO, area offices and project sites.
• Redesigned network structure by VLSM subnetting, configured VLANs, 802.1Q trunk, port security & recovery, 802.1w(R-PVST+), DHCP pool, access-lists.
• Handled the tasks of troubleshooting basic network issues on-site and escalate problem to higher level of support, when required.
• Modified and implemented IP telephone network (Avaya) topology to meet the company business objective and diagnose local communication problem for taking correction course of action.
• Creation and management for the email domain. Escalating the faults to email domain support for timely solution.
• Managed team of 3 support engineers for on-site support.

Engineer’S Degree, Electronics Engineering

High School, Computer Science, A+