Information Technology Engineer
Karฤchi, Sindh, Pakistan
โช Utilizing the IT Service Desk channel to track the lodged tickets and for raising the incidents.โช Providing 1st & 2nd line support to all the IT Systems, Network devices and Surveillances.โช Delivering Desktop Support to all DIBPL offices via Windows Assistance/Desktop feature.โช Set-up userโs profile, configure and resolve email issues and deal with credential issues.โช Working under defined SLA and maintaining 90%+ TAT with user satisfaction/feedback.โช Ensure smooth and proper functionality of Network devices, Servers, and Surveillance.โช Troubleshoot, diagnose, and rectify the hardware and software related issues.โช Install OS, Desktop hypervisors (Citrix), Software, Printers, Scanners and Biometric devices.โช Ensure that critical issues are communicated to IT leadership and stakeholders for awareness.โช Install updated Endpoint Protection software to eliminate viruses and for data protection.โช Ensure LAN/WAN connectivity at DIBPL Head Office & configure Wireless Access Pointsโช Install and configure FORTINET Client, RSA Token to prepare systems for remote work.โช Experience working in Data Center and hand-on experience configuring CISCO switches.โช Engage with concerned stakeholders to resolve the raised incident or to rectify the issue.โช Escalate the procurement request to vendor and ensure the on-time delivery.โช Naming computers to bring them on organizational network by domain joining activity.โช Coordinate with procurement team for asset Management / tagging and tracking.