Hammad Khalid Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi, United Arab Emirates

At present working as Systems & DataCenter Support engineer for critical customers in entire AUH region while building some large scale datacenters in UAE.Hardware Support onsite across all over UAE (including National/Financial/Defense sectors) for all premium customers.* Hardware Support for (Huawei Blades E9000-Ch121 V3/V5).* Hardware Support for Huawei rackmount Servers rh2288h v3/v5, 1288h v5, Taishanservers 2280* Firmware upgrades including (RAID, BIOS/IBMC/CPLD, Mezz & pcie cards firmware upgrades),SAN firmware patches upgrades & performing quarterly Health checks.* Preparation of RFC with Standard MOP procedure before implementing changes on customernetwork.* Hardware replacements/troubleshooting (Mother-boards, Cpu, Chipsets, DIMM etc).* Opening cases and coordination/follow-up with TAC support to resolve the complexities andcustomer issues in a short span of time in an efficient manner.* Huawei VDI support (Fusion Access) with the coordination of Huawei TAC support.* Huawei Virtualization Suite Support (Fusion Compute)* Huawei Fusion Care inspection for virtualization platform.* OS provisioning on Huawei servers.* Spare parts management following the proper RMA & ATN procedures.* Initial configurations of devices on a large scale within the committed time frame for datacenters developed for AI-Cloud purpose.*eRisk rectifications implementations.*Network key assurance & contingency plan development for strategic clients.

Abu Dhabi

* Providing EUC support & application support to business users during the merger of First Gulf Bank(FGB) & National bank of Abu Dhabi(NBAD).*Providing Technical support to VIP users with quick resolution and meeting the SLA requirements. *Working with HP Service manager ticketing tool.*Resolution of maximum issues in a limited time frame considering the smooth work-flow of business users*Core Banking as well as third party application support.*Bit-locker Encryption/Decryption in laptops.*Installation of OS on laptops and desktops.*Installation of workstations.*Creating backup of user's confidential data.*Installation & configuration of T24(Temenos) banking application.*Cisco Any Connect Secure Mobility Client installation.*Symentic Enterprise vault installation.*Veritas Enterprise vault installation.*Installation of TeamMate application.*Installation & configuration of ICCS (cheque Clearing applications).*Installation & support of DMS-EMC Captiva.*Installation & support of Customer Connect(CSF application).*Installation of Murex application.*Desktop/application support while troubleshooting daily occurring issues of almost 500 users in back office as well as branch.*Installation & configurations of scanners,printers,smart card readers.*Installation of Trend Micro antivirus tool.*Troubleshooting & support of qmatic token system.*Troubleshooting end user outlook issues while configuration of outlook profiles for users, creating manual backup of pst and mapping of users pst files with the outlook.*Re-imaging,data-recovery of laptops as well as desktop using active boot imaging tool.*Coordination with other departments regarding resolution. *Vpn configuration involving the ssl certificate installation on end users laptops.*Installation and configuration of Citrix secure hub mobile application on users mobile devices(iOS/ Andriod).*SCCM client installation.*Smart-source scanner installation*IT-Asset/inventory management.

Karachi

Responsibilities in DataCenter Operatons:*Installation of OS on IBM Blade-servers,Hp,Dell rack-mount servers.*Managing/creating/troubleshooting bank wide more than 80 terminal Servers(Microsoft hyper-v environment) with proper load balancing startegy following the standard techninques of clustering and live migrations of machines as well as storage.*Performing P2V operations using SCVMM and Vmware Standalone converter*Established core banking Thread Servers with each and every aspect regarding their configuration and deployment in virtualize environment.*IBM db2 (Server & Client) installation as well as its configuration/troubleshooting and integration with the application.*Microsoft Sql Server installation and configuration.*Good knowledge about Operating Systems (Microsoft/Linux)*Troubleshooting of desktop computers.*Basic AD administration.*Team player in the daily datacenter operations.*Creation of production and testing servers on windows as well as linux environment(Boxes using Oracle Linux with DB2 on HX5 servers) on a virtualization platform, including Microsoft Hypervisor, Oracle Exalogic and Vmware Vsphere. Monitoring and analyzing performance statistics of the servers*Performance reports generation of Core banking Application servers (IBM power systems) using NMON analyzer tool on daily basis.*Creation of volumes on SAN and assigning LUNs to physical and virtual server machines.*Involvement in various projects going on within the organization and coordination with vendors.*SAN adminstration*Veeam Backup and administration.*Solarwinds monitoring & basic administration*Windows File Server administration.*Datacentre NOC appliance monitoring including smoke detectors & fire alarms (VESDA).*Datacentre in rows monitoring, health checking regarding humidity & temperature on daily basis.*Power-room (UPS) monitoring, health checking on daily basis regarding voltage fluctuation & power issues.

Pakistan

Responsibilities in IT-Operations:*Branch support of more than 600 sites on daily basis bank wide.*Working on a call logging and ticketing tool, maintaining a proper log of the issues occur daily*Core banking application support while resolving the complexities of the application by the implementation of “dll’s” and “version releases” on the client end and providing guidance to client regarding the proper workflow of the application.*Core banking application issues troubleshooting considering the standard helpdesk almanac guide using IBM-db2 command editor.*Maintaining test cases of application issues and bugs for discussion with the development team for the resolution purposes*Client-end support of in house and third party application including (MoneyGram, Ria-Finance, Nadra Verisys(National Identity System), bio-metric account opening support.*Helpdesk support including installation and troubleshooting of peripherals like Printers, POS-printers, Bio-metric thumb impression devices, q-matic token systems, branch CCTV cameras software installation and support*Branch end local Terminal Server Support Including branch user management, printer management, scanners management, MS-word installation/corrupted files recovery, IBM lotus notes configuration and other documentation application support.*(Wyse/Dell/HP)Thin client installation,Re-imaging,configuration,deployment & troubleshooting on sites.* Excessive pressure handling and providing quick solutions* Deployment and updation of version releases on all Terminal and Thread Servers.* Housekeeping, monitoring and troubleshooting of terminal & application servers.* Synchronization of the application on servers while resolving the complexities.* Server switching in the live environment during critical situations.* Coordination with field service support team for troubleshooting purpose regarding hardware and peripherals, including branches and back-office departments.