• Successfully managed multiple enterprise-level projects, aligning technical solutions with client needs and business objectives.• Acted as a primary point of contact between internal teams (Sales, Engineering, Product) and clients, ensuring timely execution of SOWs.• Conducted requirement-gathering sessions, creating detailed project plans with clear milestones, deliverables, and deadlines.• Utilized Agile methodologies, leading sprint planning, daily stand-ups, and retrospectives to ensure project progression.• Led onboarding and training sessions for clients, ensuring seamless implementation of SaaS solutions.• Collaborated with Product Managers to influence the product roadmap, ensuring customer feedback and requirements were integrated.• Managed post-launch support, tracking KPIs and conducting performance reviews to identify areas for process optimization.

• Spearheaded project operations for multiple teams, ensuring smooth workflow and delivery on project goals within allocated budgets.• Managed project risk assessments, implemented mitigation strategies, and maintained risk logs to ensure minimal impact on project deadlines.• Coached team members on Best practices, improving their productivity and ability to adapt to changes in project scope.• Led team meetings and weekly check-ins to ensure alignment on project milestones, promptly addressing roadblocks and dependencies.• Filled in for the Manager during absences, overseeing the execution of all projects and making executive decisions when needed.• Delivered high-level performance reviews and reports to senior management, leading to a 20% increase in team efficiency.

• Support project tasks and meet project deadlines.• Communicate with management for accurate workflow delivery.• Collaborate effectively with colleagues and team members.• Execute project and operational tasks as assigned.• Assist the lead in onboarding new projects.• Ensure timely completion of daily tasks.

• Estimate, prioritize, plan and coordinate testing activities. • Identify, record, document thoroughly and track bugs. • Perform thorough regression testing when bugs are resolved. • Monitor debugging process results. • Performing Black Box testing.

• Provided 1st and 2nd line technical support, resolving escalated issues from end-users across multiple projects.• Opened defect tickets, monitored the resolution progress, and collaborated with development teams for quick turnarounds.• Participated in daily status meetings, contributed to sprint planning, and provided testing feedback to improve product quality.• Analyzed application performance data to detect patterns and trends, proactively addressing potential issues before they impacted clients.

• Supervised a team of over 35 employees, ensuring effective resource allocation and timely project delivery.• Led daily operational meetings, ensuring the team was on track with projects and deadlines were met efficiently.• Generated detailed production reports for upper management, presenting project status updates and performance metrics.• Worked closely with HR to organize training and development for team members, improving overall performance by 15%.

• Auditing US Loan Mortgage Documents according to the requirements of each Counties.• Delivering the quality work for Documents Recording.• Meet the SLA ana TAT as per the client Requirements.

• Managed multiple client projects simultaneously, ensuring successful delivery of services in line with SLAs and client expectations.• Served as a liaison between internal technical teams and clients, providing project updates and ensuring alignment on project goals.• Conducted thorough analysis of client requirements, developing project plans, timelines, and task assignments.