Hammad Patel Email & Phone Number

• IslamChat is a platform focusing on business development and spiritual support through partnerships and engagement through digital communication platforms.
• Led Strategic Growth & Collaboration: Spearheaded business development and project management initiatives, enhancing organizational expansion and cross-functional coordination with 30+ partner organizations.
• Implemented AI Solutions: Directed AI integration projects, achieving an 80% improvement in agent efficiency while overseeing teams of 10+ developers.
• Managed Diverse Projects: Oversaw 10+ initiatives spanning customer service, education, and research, effectively maintaining a positive public image.
• Drove Digital Marketing Success: Executed targeted campaigns and SEO strategies, increasing web traffic and user engagement significantly.
• Coordinated Global Outreach: Partnered with 30+ international entities to expand service offerings and community impact, including prisoner support and global material distribution.

Riyadh, Central Province, SA

• Recruit, mentor, and train new talent as an effective team leader and provide lectures from time to time as the English Department Head.
• Lead a team of 30+ agents in delivering excellent customer service while fielding inquiries from over 3 million chats combined with an average satisfaction score of 85% in chats.

Riyadh, Central Province, SA

• Facilitating expert technical and customer assistance via telephone and online chat platforms for over 100,000 customers, addressing inquiries, managing ticket resolution, and orchestrating resource order processes and.
• Promptly addressing and resolving all concerns, adeptly troubleshooting technical challenges and identifying suitable solutions.

Riyadh, Central Province, SA

• Lead the Customer Support team in delivering positive customer experiences by setting clear expectations and chat Quality Assurance standards on Professionalism, Politeness & Tone, Communication Skills, and Response.
• Conducted chat reviews, team meetings, and mentored 50+ new agents, enhancing overall team performance.

New York, NY, US

• Maintained, installed, and upgraded software and hardware for colleagues on a daily basis and developed automated reporting systems in Excel using C#.
• Managed various network tasks including printer installations, network/OS installations on clients’ machines, and user support.
• Utilized applications to create shipping documents for 10 different warehouse and updated data accurately into the proprietary database using ERP software.

New Brunswick, NJ, US

• Coordinated Academic Support: Collaborated with other Personality Psychology TAs to assist a diverse cohort of 300+ students in large lecture settings.
• Conducted Paper & Assignment Reviews: Reviewed papers and assignments, provided study tips to individuals and groups, and addressed student concerns.
• Monitored Student Progress: Addressed concerns, clarified course material, and upheld testing standards to prevent academic misconduct.

Master Of Business Administration - Mba, Business Analytics

Bachelor'S Degree, Law & Theology

Bachelor'S Degree, Information Technology

Bachelor Of Arts (B.A.), English Language And Literature, And Psychology

Associate'S Degree, Arabic Language And Literature