IslamChat is a platform focusing on business development and spiritual support through partnerships and engagement through digital communication platforms.• Led Strategic Growth & Collaboration: Spearheaded business development and project management initiatives, enhancing organizational expansion and cross-functional coordination with 30+ partner organizations.• Implemented AI Solutions: Directed AI integration projects, achieving an 80% improvement in agent efficiency while overseeing teams of 10+ developers.• Managed Diverse Projects: Oversaw 10+ initiatives spanning customer service, education, and research, effectively maintaining a positive public image.• Drove Digital Marketing Success: Executed targeted campaigns and SEO strategies, increasing web traffic and user engagement significantly.• Coordinated Global Outreach: Partnered with 30+ international entities to expand service offerings and community impact, including prisoner support and global material distribution.

• Recruit, mentor, and train new talent as an effective team leader and provide lectures from time to time as the English Department Head.• Lead a team of 30+ agents in delivering excellent customer service while fielding inquiries from over 3 million chats combined with an average satisfaction score of 85% in chats.

• Facilitating expert technical and customer assistance via telephone and online chat platforms for over 100,000 customers, addressing inquiries, managing ticket resolution, and orchestrating resource order processes and shipments.• Promptly addressing and resolving all concerns, adeptly troubleshooting technical challenges and identifying suitable solutions.

• Lead the Customer Support team in delivering positive customer experiences by setting clear expectations and chat Quality Assurance standards on Professionalism, Politeness & Tone, Communication Skills, and Response Time, Improved customer satisfaction by 10% • Conducted chat reviews, team meetings, and mentored 50+ new agents, enhancing overall team performance.

• Maintained, installed, and upgraded software and hardware for colleagues on a daily basis and developed automated reporting systems in Excel using C#.• Managed various network tasks including printer installations, network/OS installations on clients’ machines, and user support.• Utilized applications to create shipping documents for 10 different warehouse and updated data accurately into the proprietary database using ERP software.

• Coordinated Academic Support: Collaborated with other Personality Psychology TAs to assist a diverse cohort of 300+ students in large lecture settings.• Conducted Paper & Assignment Reviews: Reviewed papers and assignments, provided study tips to individuals and groups, and addressed student concerns. • Monitored Student Progress: Addressed concerns, clarified course material, and upheld testing standards to prevent academic misconduct.