Robin Hammond

Robin Hammond Email and Phone Number

Head of Service Management Operations at Bank of England @ Bank of England
london, greater london, united kingdom
Robin Hammond's Location
Greater London, England, United Kingdom, United Kingdom
Robin Hammond's Contact Details

Robin Hammond personal email

n/a
About Robin Hammond

Highly motivated and experienced team leader. I have worked in several multi-platform environments and gained a thorough working knowledge of Incident Management, Change and Problem Management, IT Operations IT Tools and System Monitoring. I have good communication skills and the ability to adapt and work within differing peer groups to achieve the required results. I understand the challenges set in the competitive IT environment and always strive to achieve all deliverables within set timescales. I have qualification in ITIL v3 Service Management Foundation (SMF) and Operational Support & Analysis (OSA).

Robin Hammond's Current Company Details
Bank of England

Bank Of England

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Head of Service Management Operations at Bank of England
london, greater london, united kingdom
Website:
bankofengland.co.uk
Employees:
3917
Robin Hammond Work Experience Details
  • Bank Of England
    Head Of Service Management Operations
    Bank Of England Apr 2022 - Present
    London, England, United Kingdom
    Head of newly created Service Management Operations area, contains key ITIL Service Management function - Change , Problem, Major Incident, Software & Asset and IT Service Continuity Managment plus a specialised ITSM Tools team.
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  • Bank Of England
    Team Lead - Major Incident Management
    Bank Of England Feb 2021 - Apr 2022
    City Of London, England, United Kingdom
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  • Self-Employed
    Seeking New Opportunities
    Self-Employed Oct 2014 - Feb 2021
    London, United Kingdom
  • Tori Global
    Transformation Project Manager
    Tori Global Mar 2017 - Jan 2018
    London, United Kingdom
    Transformation Project Manager for a bluechip IT outsourcing provider, supplying services to a major European Bank. Responsible for building project plans to an agreed timeline and then managing delivery of the these plans to the specified timelines.
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  • Tori Global
    Business Risk And Technical Analyst
    Tori Global Nov 2016 - Feb 2017
    London, United Kingdom
    Working for a major UK Bank to assist in highlighting gaps and remedial actions in their IT controls and processes. Specifically working to provide a gap analysis of their controls and IT processes with regard to outstanding audit actions and providing recommendations to address gaps.
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  • Tori Global
    Service Management Transition/Transformation Consultant
    Tori Global May 2015 - Nov 2016
    Kings Cross, London
    Engaged on an outsourcing programme to assist with completion of Transition/Transformation of Service Management functions for a global insurance provider to a major global outsourcing partner.
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  • Tori Global
    Service Transition/Transformation Consultant
    Tori Global Oct 2014 - May 2015
    City Of London
    Working as a consultant on major IT Services Transition/Transformation programme for a large investment bank. Specifically working on ITIL Process and IT Operations transition.
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  • Nomura International
    Global Head Of Technical Operations
    Nomura International May 2012 - Jun 2014
    London
    Responsible for the delivery of Incident Management, System Monitoring and Level 1 Support globally.
  • Nomura
    Head Of European Itsm
    Nomura Mar 2012 - May 2012
    Responsible for managing the Technical Operations team, Systems Management, Change and Problem Management teams in EMEA.
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  • Nomura
    Head Of Technical Operations Command
    Nomura Apr 2008 - Mar 2012
    Responsible for managing a team of 28 staff providing Incident Management, Systems Monitoring & L1 Support for the IT Infrastructure at Nomura for EMEA & APACon a 24x7 basis. Additionally provided support for the US Infrastructure organisation outside of core business hours
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  • Lehman Brothers
    Head Of Technical Operations Command (Toc)
    Lehman Brothers Apr 2008 - Sep 2008
    Responsible for managing a team of 16 staff providing Incident Management, Systems Monitoring & L1 Support for the IT Infrastructure at Lehman Brothers for EMEA on a 24x7 basis. Additionally provided support for the US Infrastructure organisation outside of core business hours
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  • Lehman Brothers Bank
    Shift Manager
    Lehman Brothers Bank 1994 - 2008
    Managed a team of 3 staff on a rotational shift basis, providing 24x7 Incident Management, Systems Monitoring & L1 Support for the EMEA region. Additionally we provided backup support to the regional teams in APAC & US in case fo a major outage.
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  • Alico
    Operations Support Analyst
    Alico Sep 1989 - Apr 1991
    Responsible for providing L1 & L2 support for the majority of mainframe based systems for all European offices. This included out of hours coverage on a rotation basis with the otehr 3 members of the team. I was also responsible for implementing any upgrades to the batch cycles that were scheduled to update systems outside core business hours.
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  • London Stock Exchange
    Shift Operator - Supervisor
    London Stock Exchange Mar 1982 - Apr 1989
    The Shift Manager was responsible for ensuring that all settlement systems were available as required and that all overnight batches completed within defined SLA's.
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Robin Hammond Skills

Incident Management It Service Management Disaster Recovery It Operations Vendor Management Service Delivery Bmc Remedy Problem Management Trading Systems Itil Investment Banking Infrastructure Solaris Data Center Unix Project Delivery Cluster It Management Stakeholder Management Service Management Market Data System Deployment It Strategy Business Continuity Sla Pmo Outsourcing Service Desk Hp Openview It Outsourcing Itil Certified Prince2 Enterprise Architecture Information Technology Solution Architecture Management Team Management Citrix Netbackup Vmware Production Support Virtualization Servers Autosys Blackberry Enterprise Server Unix Shell Scripting Sccm San Incident Handling Electronic Trading

Robin Hammond Education Details

  • Alleyn'S School
    Alleyn'S School
    Up To A Level

Frequently Asked Questions about Robin Hammond

What company does Robin Hammond work for?

Robin Hammond works for Bank Of England

What is Robin Hammond's role at the current company?

Robin Hammond's current role is Head of Service Management Operations at Bank of England.

What is Robin Hammond's email address?

Robin Hammond's email address is ro****@****ura.com

What schools did Robin Hammond attend?

Robin Hammond attended Alleyn's School.

What are some of Robin Hammond's interests?

Robin Hammond has interest in Football, Diy, Rugby (Union And League), Economic Empowerment, Politics, Motor Racing, Education, Cricket, Science And Technology, Golf.

What skills is Robin Hammond known for?

Robin Hammond has skills like Incident Management, It Service Management, Disaster Recovery, It Operations, Vendor Management, Service Delivery, Bmc Remedy, Problem Management, Trading Systems, Itil, Investment Banking, Infrastructure.

Who are Robin Hammond's colleagues?

Robin Hammond's colleagues are Rafia Ayoub, Carl Swalheim, Katarina Crilly, Claudia Rizzo, Michael Donalds, Maham Sheikh, Nithin Mannil.

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