Abdul Hameed Murad Ali Email & Phone Number

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

-Responsible for managing all aspects of travel, including flights, accommodations, and visas for our clients.-Coordinate and manage travel arrangements, including flights, hotels, transportation, and visas.-Stay updated on visa requirements and immigration laws in different countries.-Ensure compliance with immigration regulations and maintain accurate records.-Liaise with government officials and external organizations regarding visa applications and travel requirements.-Provide support and guidance to clients throughout the visa application process.-Continuously review and improve travel processes and procedures to enhance efficiency and cost-effectiveness.-Handle any escalated travel-related issues and resolve them on time.

Karachi Division, Pakistan

- Creating a business plan and strategy.- Tracking finances and accounting.- Ensuring a business complies with relevant laws and standards.- Managing marketing and sales.- Customer service management.- Employee management.

Karāchi, Sindh, Pakistan

-Make suggestions on tours, travel routes, accommodation and local attractions.-Provide literature and information on local, interstate and international tours and places of interest.-Maintain literature and brochure stocks-Sell souvenirs and other merchandise.-Discuss transport, accommodation and tour availability and cost.-Arrange bookings and documentation for travel and accommodation, and collect payment.-Assist travel agents and tour operators in preparing itineraries for tourists.-Undertake general clerical and office duties.-Put together statistics concerning the number and nature of enquiries.-Be responsible for overall presentation of the information centre.

Dubai, United Arab Emirates

Checking of work orders raised by Call Center Agents in SAP (Spelling, assign to right coding, area &Engineer, WBS, enhancement code, sold to party, etc) Generating of daily report, backlog reports, follow up reports, transport reports, etc. Closing of work orders (TECO) after confirmation of Job done with CSF (Client Satisfaction Form)attached. Sending of additional requests received from facility to head to take necessary approval. Supervising of CC Elite Multichannel Reporting. Generating of Multichannel reports for Agent enhancement. Creating of Agents monthly duty roster. Assisting to Agents whenever needed to run the smooth and reliable operation. Attending of meetings of Head & Director with Manager (if there is any). Provide training for new joiners.  Ensure compliance to all policies, procedures and EO guidelines and quality standards.

Dubai, United Arab Emirates

Receive queries from clients via phone, faxes, and emails. Collect accurate and detailed fault information by gaining a clear understanding of the issues faced by the customers. Maintain a log of all the complaints and requirements received and raise work orders to respective team after checking for duplications with detailed scope, with right coding and WBS.  Allocate work orders to and inform the concerned Foreman/Charge-hands and engineers on the customer queries via phone based on the urgency of the issues.  Ensure that customer enquiries and calls are responded to and acted upon on prompt basis.  Provide efficient, courteous and timely telephone services to all internal and external customers of EO and ensure proper filling of received requests.  Ensure teamwork and open communication lines with the customers, colleagues and Call Center Management.  Follow up with relevant team on urgent requests received and also in case of client complaints for delay of rectification.  Ensure the work order forms have been signed by the customer and the Foreman/Charge-hand working on the issue to ensure the work has been completed and close the work orders on SAP accordingly.  File necessary reports to the Line Manager/HOS.  Send emails to TD for the complaints received from the public related to the on-road behavior of EO drivers.  Ensure compliance to all policies, procedures and EO guidelines and quality standards.

Dubai, United Arab Emirates

Get shipping instructions from the client.Send shipping instructions to origin stations as per the customers Service Level request. Follow up of shipment status with origin stations. Checking of shipments details, terms of payment, terms of delivery, selling / buying rates. Follow up for shipping documents with origin station. Ensure the receipt of shipping documents from origin station and checking correctness of documents.Check special handling requirements.Track of shipment arrival/departure.Proper entry and follow up. Confirmation / proof of delivery.Attend to customer complaints. Preventive and corrective actions. Follow up reports generated from system daily basis and instruct Origin stations for the Necessary amendments and updates.

Apply a systematic approach in answering incoming calls by maximizing the capabilities of the GPS and ERP systems.Implement a logical and organized procedure in taking down the customer’s complaint.Guide the customers by asking question to zero in to the correct complaint.Assign the complaint to the crew in the area.Accurate to make sure that the available crew arrives to the location.Monitor the complaint every step of the way.Coordinate with the Group Leader the status of the complaint.Utilize the GPS and ERP systems to the fullest to be able to respond to multiple calls.Contribute to the success, progress, growth & development of the dept. and to the company.

Fujairah, United Arab Emirates

Describe a product's features. Demonstrate its use.Show various models and colors. Explain the features of various models. Provide information about warranties, the meaning of manufacturers' specifications, and the types of options and financing available. Make out sales checks. Receive cash, checks, and charge payments. Bag or package purchases. Give out change and receipts.

Aph (Automated Passenger Handling), Aviation/Airway Management And Operations

Description: Study of the KLM CODECO Airport Computerized Check-In Program. Introduction to departure control systems used at most.

Delivering World Class Customer Service, Customer Service Support/Call Center/Teleservice Operation

PROGRAM OUTLINES: MODULE 1–EFFECTIVE FIRST IMPRESSIONS: FACE TO FACE Create an unforgettable first impression Make customers feel.