Key Responsibilities:1. Operational Leadership: o Develop and implement operational strategies that support the company’s goals and objectives. o Oversee daily operations across multiple departments including consulting, training, marketing, sales, finance, and HR. o Ensure efficient and effective delivery of consulting and training services to clients. o Establish and monitor performance metrics to ensure operational excellence and continuous improvement.2. Strategic Planning and Execution: o Collaborate with the CEO and executive team to define the company's strategic direction and long-term goals. o Lead the execution of strategic initiatives, ensuring alignment with the company’s vision and objectives. o Identify and evaluate growth opportunities, including new markets, service offerings, and strategic partnerships.3. Team Leadership and Development: o Lead, mentor, and develop a high-performing operations team. o Foster a positive and inclusive company culture that promotes teamwork, professional growth, and high morale. o Implement training and development programs to enhance team skills and knowledge.4. Client and Stakeholder Management: o Build and maintain strong relationships with key clients, partners, and stakeholders. o Ensure exceptional client satisfaction and address any issues or concerns promptly. o Represent the company at industry events, conferences, and meetings.5. Quality and Compliance: o Ensure all operations adhere to industry standards, best practices, and regulatory requirements. o Implement quality control processes to maintain high standards of service delivery. o Develop and enforce company policies and procedures.

• Monitor warehousing and clearance processes and service times on a periodic basis to identify process improvement and operational bottlenecks.• Monitor floor space usage at warehouse of store locations and recommends improvements in storage and handling processes.• Initiate contracts for warehousing projects and logistic service providers.• Ensure the implementation of the Logistics strategy and operational processes.• Manage and implement inventory improvement action plans.• Ensure physical inventory counting is followed and use the results to find out the reasons of discrepancies, and define ways of resolving them.• Review and evaluate performance of staff to identify areas of improvement.• Follow up on department KPIs with staff on a periodical base.

The Operations Manager’s role is to supervise and ensure the operational efficiency in courier service. This includes managing both the resources and processes to identify, recommend, develop, implement, and support cost-effective solutions for all aspects of operations. Responsibilities: Adept in handling customers and managing revenue, account profitability and CSAT.Demonstrated excellence in recommending improvements to functionality, creating and delivering quality courier servicesSolutions Driven & Customer Centric Professional; deft in providing the earliest possible notification of potential service disruption or degradation and recommending procedures to minimize the impact to customer develop business rationale and benefits of any proposed changesExpertise in ensuring sufficient continued communication and transparency & contractual visibility to both parties along with continuous evaluation of quality, cost & delivery covering project performance program SLA.

Operation Management Specialist is responsible for FedEx's most import asset - the people. The global reputation for service excellence depends on the way the people in your team perform. I had to be genuine leader, who can generate trust and respect and champion the company's aim to make every customer experience outstanding. The team leader who work for the team - coaching, encouraging and constantly communicating.Highlights:Skilfully provided linehaul alternatives resulting in the service improvement and decrease in cost.Effectively revised the station SOP to meet the ISO standards. Restructured the routes in March 2011.Essayed a stellar role in passing the station audit successfully in October 2011 and in the New GCC linehaul project

Successfully initiated a new clearance process after Kuwait Customs Automation.Proficiently regained Kuwait customs trust, revised & set the GTS SOP.Dexterously managed to drop the caged shipments from 1000s to 200sHonoured with the Purple Promise Award for revive GTS Kuwait project.

Enhanced Customer Service Department Performance to hit the 96% average.Streamlined the customer care program.

Efficiently created DEO Checklist for manifesting audit to eliminate errors.Improved the daily imaging cut-off time by 1.5 hours.Implimented GCC first manifest pre-sorting.

Resourcefully led the project of advanced address research by manifest.

Effectively organized the UTL (Unable To Locate) /undelivered shipments and developed the UTL SOP to standardize the UTL activities.

Mastered the engraving and 3D sign boards designing and manufacturing.Deftly developed a good reputation in the signboards industry by designing and processing most of the complicated signboards in Kuwait malls.