Server Support: I handle Microsoft Server 2022 and Server 2016 support, adhering to ITIL standards and resolving server-related issues.Exchange Server Support: I manage and troubleshoot Microsoft Exchange server, ensuring smooth operation and resolving problems.Active Directory Support: I handle tasks like user management, group policies, DNS, DHCP, and IIS server administration.Server Upgrades.SCCM Support addressing issues and maximizing software usage.Web Services Support: I provide support for web services, troubleshooting and maintaining web-based applications.VMware and Citrix Support: I troubleshoot virtualization issues and manage virtual machines in VMware and Citrix environments.

Infrastructure Platform Engineer - Microsoft, Storage & VirtualisationContributing technical support to projects led by Project and Programme Managers within AZ Tech. Effectively translating business requirements into tangible and efficient technical solutions, using my ability to bridge the gap between organizational needs and IT implementation. Working on implementing and upgrading Microsoft Server Operating Systems and applications. Building replacement servers in VMware with effective communication and problem-solving.

As a third-line consultant for the IT department, I provide comprehensive support for IT infrastructure projects. My responsibilities include:1. Wintel 3rd Line Support: I offer expert support for Wintel systems, ensuring their smooth operation and resolving complex technical issues.2. Server and Application Migrations: I facilitate the migration of servers and applications from Quilter PLC to Utmost International, ensuring a seamless transition to business operations.3. Server BAU Support: ensuring their optimal performance, monitoring, and troubleshooting any issues that arise.4. Application Support: I assist with the support and maintenance of various applications, ensuring their availability and addressing user issues.5. Project Engineering Support: I contribute to IT infrastructure projects assisting with planning, implementation, and documentation.6. VMware Support: VMware virtualization technologies, including troubleshooting, configuration, and management of virtual machines.7. HP Hardware Support: Support for HP hardware, storage systems, and other infrastructure components.8. Migration of Virtual Machines and Applications: I manage the migration process for hundreds of virtual machines and applications.9. Microsoft Server Support: I have extensive experience working with Microsoft Server 2019, 2016, 2012R2, and Server 2008R2, handling configuration, administration, and troubleshooting tasks.10. Server Clone Migrations: Server cloning to streamline migrations and deployments, ensuring efficiency and consistency across the infrastructure.11. Active Directory Support: I provide support for Active Directory services, including user management, & group policies.12. DNS, DHCP, GPO, IIS Support: I handle various aspects of server infrastructure, including DNS management, DHCP configuration, Group Policy.13. Global Scape Server Support: I offer support for Global Scape server, secure and reliable file transfer capabilities within the infrastructure.

As a Senior 3rd line IT infrastructure engineer, I provide Wintel 3rd line support with NPPV clearance. My expertise includes:1. Server Support: I handle Microsoft Server 2012R2, Server 2008R2, and Server 2016 support, adhering to ITIL standards and resolving server-related issues.2. Exchange Server Support: I manage and troubleshoot Microsoft Exchange server, ensuring smooth operation and resolving problems.3. Active Directory Support: I handle tasks like user management, group policies, DNS, DHCP, and IIS server administration.4. Server Upgrades: I helped upgrade 1000+ Vm Servers from 2008R2 or Server 2012 to Microsoft Server 2016 with minimal disruption. I also decommissioned / migrated 400 Esxi hosts to a 3r party.5. ManageEngine Support: I assist 14,000 users with ManageEngine, addressing issues and maximizing software usage.6. Web Services Support: I provide support for web services, troubleshooting and maintaining web-based applications.7. VMware and Citrix Support: I troubleshoot virtualization issues and manage virtual machines in VMware and Citrix environments.8. AppV and Intune Packaging: I package and publish 200+ apps with AppV and 170+ apps with Intune for smooth deployment.9. Citrix Application Publishing: I assist with publishing applications through Citrix, enabling remote access for users.10. Server 2016 Build and Security: I build and secure Microsoft Server 2016, implementing best practices and security measures.11. Small IT Project Implementation: I contribute to design and implementation of small-scale IT projects.12. Planning and Executing Changes: I participate in planning and executing IT infrastructure changes with minimal disruption.As a Senior 3rd line IT infrastructure engineer, I ensure smooth operations, resolve issues, and implement upgrades and projects effectively.

During my contract at the Office for National Statistics (ONS) from April 2017 to May 2018, I served as a Senior SC cleared IT infrastructure engineer responsible for providing Wintel 3rd line support at the ONS Fareham location. My primary focus was on supporting the Crown Data Centres, with a specific emphasis on the ARC Data Centre.In this role, I adhered to ITIL standards and delivered server support for multiple operating systems, including Server 2012R2, Server 2008R2, and Server 2016. I also provided Microsoft Exchange server support, actively managing Active Directory, DNS, DHCP, and GPO management across all server sites and services. Additionally, I offered antivirus support for Sophos and Symantec SEP, ensuring system protection.Furthermore, I possessed expertise in VMware support for Wintel servers, allowing for efficient virtualization management. I received SCCM training and participated in SCOM monitoring activities to enhance incident resolution processes. Alongside this, I engaged in Wintel support tasks such as GPO hardening, Active Directory management, VMware support, and hardware support for all data centres.In terms of security, I collaborated with the British Standards Institution (BSI) to conduct Wintel PEN tests, effectively identifying and reporting any security vulnerabilities to Information Assurance.Overall, my contract involved delivering comprehensive Wintel infrastructure support, server management, virtualization expertise, security hardening, and incident resolution capabilities to ensure the smooth operation of the Office for National Statistics during that period.

As an IT consultant at HWMS, I was responsible for providing comprehensive IT support, management services, and network security solutions to various clients. I specifically supported three clients: HR Wallingford Ltd marine survey, RS divers Ltd, and Medacx Ltd. Here are some of the key responsibilities and technologies I worked with:- Networking, Firewalls, Storage, Exchange, and Virtualization: I offered support and advice on a wide range of technologies within a Windows 2012 environment. This included assisting with network infrastructure setup and maintenance, configuring and managing firewalls, implementing and managing storage area networks (SAN), supporting Microsoft Exchange email systems, and virtualization management.- Trend Micro Installation and Configuration: I installed and configured Trend Micro, an antivirus and systems from malware and other security threats. This involved setting up policies, performing regular updates, and monitoring system security.- NAS Storage Installation and Configuration: I implemented and configured Network-Attached Storage (NAS) solutions for the clients, providing centralized and scalable storage solutions.- Disaster Recovery Backup Support: I supported the clients' disaster recovery backup processes, including the setup, configuration, and monitoring of backup systems. This also involved implementing cloud backup solutions and recovery in the event of a disaster.- Google Apps Support: I provided support for Google Apps, assisting clients with setup, configuration, and management of their Google Workspace (formerly G Suite) environment. This included email.Overall, my role at HWMS involved delivering IT support, management services, and network security expertise to clients such as HR Wallingford Ltd, RS divers Ltd, and Medacx Ltd. I worked with various technologies, including networking, firewalls, SAN storage, Exchange, virtualization, Trend Micro, NAS storage, disaster recovery backup, and Google Apps.

Running four windows 2008 networks.Running 6* 2010 Microsoft exchange servers.Setting up Emu Limited SAN (Storage area network 700 Terabytes of data).Managing Backups using Backuexec and Enterprise vault also DPM.Managing Big Data archives with Qstar and Spectra LogicManaging Emu Limited Virtual infrastructure using VMware.Prince2 project management practitioner

network support and departmental management including server, antivirus and Backup management.