Stephanie Hampton Email & Phone Number

North Carolina

Full service realtor, Investor Specialist, Default Specialist, Buyers agent. With my experience and knowledge I have the ability to design and implement a unique marketing plan that will fit my clients needs. Marketing is the key to selling!

USProServ, LLC is a National Vendor Management and Information Services Firm specializing in Residential and Commercial Origination and Default Mortgage Services for Lenders, Portfolio Managers, Title Companies and Real Estate Brokerage clients. USProServ, developed our own scalable and customizable Vendor Management solution from the ground up. Using our extensive national level industry experience with Lenders and Servicers we have put together a fully customizable package of services geared to our clients needs and requirements. USProServ’s ownership group collectively has a vast background in many aspects of the Financial Services arena and have poised themselves to compete on a National Level with the “Top 20” shops. No relationship is too small or too big, we value every client, every order the same. We are here to provide value and service without exception. To serve this need we have established the following divisions to better serve the specific requirements of our clients and ensure each entity can grow as required by our ever changing market.

REO ProServ provides Asset Management, BPOS, Vendor Management, Property Retention, Loss Mitigation and supporting services.

Accurate Bpo History - same day deliveryOversee lock changesTrash outsEvictions Dealings in Cleveland's Inner CityShort salesCommercial REO'sInvestment Properties/ InvestorsOver 11 Years of Experience in Real EstateTeam leading experience Overseeing Day to Day operations and maintaining REO propertiesOur combined team has over 18 years of experience in the Real Estate Field. Each team member has a special skill that they focus on, Short Sales, Commercial Reo's , Residential Reo's and Investors. Within the first year of obtaining my Real Estate license I have sold 11 REO properties in Cuyahoga County (Cleveland area). Our team has listed over 10 REO properties within the past year. Our team is proficient in Trash outs, rekeys, evictions, bpos', maintaining the day to day operations of Reo properties.

Compile pertinent information on insurance claims for damaged properties and act as a liaison between insurance companies, Old Republic and Investors. Order and track property appraisals in accordance with adopted procedures.Prepare broker assignment letters and acknowledgements; compile necessary information for brokers price opinions, walk-aways, insurance claims, legal claims etc.Track and maintain rental logGenerate financials on all properties assigned to the regionCompile marketing plan as outlined by particular Investors.Process and forward general and rehabilitation invoices for payment to REO/Accounts Payable.Maintain broker database, Track documents for all REO files (BPO's, appraisals, status reports, and contract) and follow-up with brokers for missing documentation. Act as point-of-course for Relocation Assistant Program applicants. Provide information on REO property inquiries.Assist Asset Managers in obtaining information on market for purposes of determining listing prices and price reduction.Perform data entry as required or new assignments, appraisals, BPO's & insurance claims. Prepare and mail Fed-X packages. Prepare Withhold AuthorizationsMail and track Cash for Keys checks

Coordinate Business Process Improvement and Quality ControlDevelop processes and procedure in coordination with Sr. Asset ManagersResponsible for training new/existing Asset Managers as requiredLearn various software programs used per client specifications.Develop training processes to further ensure proper workflowGenerate and review productivity reports with Assistant Asset Managers Track each Assistants tasks, coach on proper business processes.Report to Group Manager taking full responsibility of assistants productivity and skill sets

Assist Real Estate Agents with legal documents, ensuring proper documents are completed and on timeCoordinate all necessary timely inspections by coordinating with sellers, buyers, real estate professionals and inspectorsFollow up on all files pertaining to loan approval and commitment dates, end of the month reports, balancing sales and listing for the production of the officeExercise excellent judgment to sensitive material both legal and financialServe as a liaison between real estate agents and general public, greeting visitors, answering telephone and handle detailed inquiresOrder supplies, maintain office equipment, submit and track expenses for vendorsPerform independent research and prepare information for special projects as assignedTrack costs of travel and prepare company travel reports for executives and managers Advertising in the following papers, but not limited to; Harmon Homes, Trading Post, Beacon Journal, West Side Leader, Plain Dealer, Barberton Herald

• Generate financials on all properties assigned to the region• Compile marketing plan as outlined by particular Investors.• Process and forward general and rehabilitation invoices for payment to REO/Accounts Payable.• Maintain broker database, Track documents for all REO files (BPO’s, appraisals, status reports, and contract) and follow-up with brokers for missing documentation. . • Provide information on REO property inquiries.Team Lead/Trainer• Coordinate Business Process Improvement and Quality Control• Responsible for training new/existing Asset Managers as required• Learn various software programs used per client specifications.o Develop training processes to further ensure proper workflow• Generate and review productivity reports with Assistant Asset Managers • Track each Assistants tasks, coach on proper business processes.

Answered incoming customer calls and coordinated scheduling of servicesOrdered office supplies, maintained office equipment, submitted and tracked expenses for vendorsImplemented all monthly billings using QuickBooks

Promoted into a more complex role by providing direct support for the broker's by conducting lien searches, and maintaining tax and legal documentsCoordinated closings with lenders, realtors, buyers, and sellersOrdered payoffs and searches on propertiesPrepared loan documents for lenders in a specified amount of timeAssisted Escrow Agents with closingsPerformed record research on propertiesImplemented invoice billing using QuickBooks Expertly handled multiple tasks which included generating letters, presentations, and program documentation

Education record

Real Estate Sales Course Completed Real Estate track including Principles & Practices, Real Estate Law, Finance & Appraisal

Education record

Banking and Financing 1 & 2 Completed 2 yr. program