Hamsa Al-Ashi Email & Phone Number

 Over 20 years of Customer Service experience, with a proven track record of delivering exceptional customer experience with a strong focus on effective communication, active listening and resolving wide range of customer inquiries and issues, while ensuring their satisfaction and loyalty. Over 15 years of Change and Training experience, analyzing, and identifying gaps, designing, and implementing innovative learning resources, while evaluating the effectiveness of curriculum modification through successful transformations, with a passion for various types of Design and Architectural experiences. Over 15 years of designing and teaching dynamic and interactive lessons, assessing student progress, providing constructive feedback, while collaborating with colleagues and parents and employing diverse teaching strategies to cater to various learning styles and abilities. Over 12 years of Leadership Community Involvement, leading a team, fostering a positive and supportive volunteer culture, through organizing educational workshops and events with members parents and partners.  Dedicated and highly motivated professional with diverse, transferrable skills including a master’s degree in project management, Human Resources certificate and proven application of all my assets as a Professional Certified Insurance Advisor in most Canadian provinces, as a well as a mentor and coach to peers. Certifications: (AMF) certification, Certified Insurance Professional (OTL), HR Certificate, and related trainings. Language skills: Fluent in English, French and Arabic  Computer skills: Salesforce, Guidewire, AS400, Outlook, Word, PowerPoint, Excel, PDF tools, Microsoft Teams, OneNote.

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  Monitoring And Coaching

  Sonnet Insurance Company

  Jan 2024 - Present - Montreal, Quebec, Canada