Hamsyalekha Rajendran Email & Phone Number

New Jersey, United States

• Project Coordination: Coordinate projects for over 30 telecommunications and solution provider members across the APAC region, with an annual value exceeding $2M.
• Retention Strategy Implementation: Lead the development and implementation of retention strategies, resulting in a 98% annual retention rate among members.
• Onboarding and Service Enhancement: Facilitate comprehensive member onboarding, program execution, and service enhancements to align with business objectives.
• Collaborative Service Development: Partner with cross functional teams to refresh and launch new member services, achieving a 30% increase in service adoption.
• Regional Relationship Management: Led relationships with major telecom providers in SEA/AU/NZ (e.g., Axiata, Singtel), managing USD 50-60K quarterly sales and achieving a 98% annual renewal rate for members across 11.

Malaysia

• Client Implementation Oversight: Directed large-scale client implementations and managed portfolios generating over $3M annually, surpassing revenue goals by 50%.
• Comprehensive Project Management: Oversaw multiple concurrent projects from start to finish, guaranteeing the smooth delivery of customized solutions within client ecosystems.
• Project Tracking and Management: Utilized Salesforce and Confluence to effectively manage projects, monitor leads, and track key milestones, enhancing overall client satisfaction.
• Collaborative Team Engagement: Worked closely with product and engineering teams to align client requirements with technical roadmaps, ensuring successful product launches and service enhancements.
• Tailored Solutions Execution: Delivered customized solutions by efficiently managing project timelines and resources, resulting in improved client engagement and retention.

Kuala Lumpur, Malaysia

• Retention Marketing (Celcom Axiata Berhad)
• Cross-Departmental Collaboration: Collaborated with marketing, data analytics, and customer experience teams to enhance campaigns, resulting in a 1.2% increase in engagement.
• Customer Retention and Upselling: Successfully upsold products and retained over 2% of customers, exceeding churn reduction targets for XPAX users.Brand & Marketing (Axiata Group Berhad)
• Event Management and Logistics: Managed quarterly SMX and ASL conference logistics, ensuring smooth execution.
• Training Program Leadership: Led the Axiata Digital Certification Program, certifying 200+ staff across four countries in FB Blueprint and Google Ads Fundamentals.Operations (Edotco Group)
• Operational Coordination: Coordinated operations to achieve objectives by leveraging performance data to improve SLAs and forecast requirements using Power BI.

Bachelor Of Computer Science, Software Engineering

Diploma In Computer Science, Information Technology