Dynamic and customer-centric professional with a solid background in customer support within the BPO industry. Proven ability to address customer needs and resolve issues promptly and effectively.Embarked on my career journey at Cogent-E-Services, where I specialized in providing exceptional support to clients, notably Byju's, within the escalation department. Transitioned to Concentrix to further refine my skills in customer service, albeit cut short due to unforeseen circumstances.Currently thriving in my role at Lenskart, where I serve as a dedicated Customer Support Representative, focusing on the esteemed John-Jacobs brand and catering to Lenskart's most discerning customers. Leveraging my expertise in customer relations, I ensure seamless experiences and uphold the brand's commitment to excellence.Passionate about delivering unparalleled service and fostering lasting customer relationships, I am committed to driving success in every interaction and contributing positively to organizational goals.