Supervise and manage the daily activities of the sales team.• Train and support sales staff in using CRM tools (Imvoc, GVO, DealerTrack et OpenLane…) to maximize efficiency and customer satisfaction.• Monitored CRM data to improve customer interaction tracking and lead conversion, leading to a 15% increase in sales efficiency.• Ensure all staff are effectively using the CRM software to track customer interactions, leads, and sales activities.• Fostered a positive work environment by organizing regular team meetings and providing ongoing coaching and feedback to staff.• Assisted customers in selecting new and used vehicles, providing exceptional service and ensuring satisfaction.• Managed all customer inquiries, both in person and online, ensuring timely and accurate responses.• Ensure timely and professional responses to all chat leads, internet leads, phone calls, and customer inquiries in the showroom.• Monitor and evaluate the quality of customer interactions and follow-ups. Develop and enforce standards for communication and lead management.• Train sales staff on best practices for responding to leads and inquiries.• Lead, motivate, and mentor the sales team to achieve their goals.• Conduct regular performance reviews and provide constructive feedback.

1. Staff Management: Hiring, training, supervising, and motivating staff to provide excellent customer service and meet sales goals. 2. Sales and Budget Management: Setting and monitoring sales targets, managing budgets, and ensuring profitability. 3. Customer Service: Ensuring high levels of customer satisfaction by addressing complaints, resolving issues, and maintaining a positive shopping environment. 4. Inventory Management: Overseeing stock levels, ordering new supplies, and managing deliveries to avoid shortages or overstocking. 5. Store Operations: Ensuring the store is clean, well-organized, and complies with health and safety regulations. 6. Marketing and Promotions: Implementing store promotions, advertising campaigns, and visual merchandising strategies to increase foot traffic and sales. 7. Financial Reporting: Analyzing sales reports, preparing financial statements, and ensuring that all financial and operational records are up-to-date. 8. Performance Evaluation: Monitoring store performance, assessing employee productivity, and making recommendations for improvements. 9. Customer Relationship Management (CRM): Building and maintaining relationships with customers to foster loyalty and repeat business. 10. Security Management: Ensuring store security by minimizing theft, managing security staff or systems, and addressing any security concerns.

1. Team Leadership: Oversee and manage a team of call center agents, ensuring they meet performance and quality standards. 2. Performance Monitoring: Track key performance indicators (KPIs) like call resolution time, customer satisfaction, and agent productivity. Provide feedback and set improvement goals. 3. Training and Development: Train new agents, provide ongoing coaching, and arrange development programs to improve skills and knowledge. 4. Schedule Management: Plan work schedules, shifts, and ensure that staffing levels meet call volume demands. 5. Quality Assurance: Monitor calls for quality, compliance, and customer service standards. Address any issues or areas for improvement. 6. Conflict Resolution: Handle any disputes or issues within the team, ensuring a positive and productive work environment. 7. Reporting: Prepare regular reports for senior management, providing insights into team performance, areas for improvement, and any necessary actions. 8. Motivation and Morale: Keep the team motivated, foster a positive work culture, and organize incentives or team-building activities to boost morale. 9. Process Improvement: Identify areas for operational improvement within the call center and work on strategies to enhance efficiency. 10. Customer Escalations: Handle customer complaints or escalations that agents cannot resolve, ensuring customer satisfaction.