Ali Hamza Email & Phone Number

Saudi Arabia

• Utilize IVMS (In Vehicle Monitoring System) platform to monitor clients' vehicles, ensuring compliance and efficient operation.• Register vehicles with the Ministry of Saudi Arabia website WASL using IoT (Internet of Things) platform, facilitating seamless integration and compliance.• Collaborate with engineers on ERP Next for software development, contributing to product enhancement and innovation.• Provide training to technicians on platform updates, ensuring proficiency and readiness to handle client requirements.• Prepare reports for asset installations for clients, maintaining accurate documentation and records.• Conduct follow-ups with technicians on a daily basis, ensuring timely completion of tasks and adherence to quality standards.• Generate daily work reports for technicians, facilitating performance tracking and optimization of operational processes.• Offer remote support for product functionality, maintenance, and troubleshooting, ensuring uninterrupted service delivery.• Investigate client complaints, make recommendations, and develop action plans to address issues effectively.• Participate in weekly department meetings to provide insights and input on new and technical processes.• Engage with clients to understand and resolve problems promptly, providing timely and accurate feedback.• Support the roll-out of new platforms, ensuring smooth implementation and user adoption.• Manage multiple cases simultaneously, prioritizing tasks and ensuring timely resolution.

Saudi Arabia

Noida, Uttar Pradesh, India

• Conducted cash application based on backup and remittances, ensuring accuracy and timeliness in recording financial transactions.• Performed account reconciliation by comparing statements with system updates, ensuring consistency and identifying discrepancies for resolution.• Executed E-billing tasks by extracting PDFs from the system application and directly transmitting them to clients, detailing payment amounts and due months.• Managed first-party tasks for the client "AON," focusing on fund collection and conducting necessary follow-ups to ensure timely payments.• Reviewed daily orders to prioritize and fulfill assigned processes within specified timeframes, maintaining operational efficiency.• Generated and maintained production process reports to facilitate quality check assessments, ensuring adherence to standards and identifying areas for improvement.

Lucknow, Uttar Pradesh, India