Hamza Baba

Hamza Baba Email and Phone Number

Manager/ WorkForce Planner @ Sitel Group
Hamza Baba's Location
Casablanca-Settat, Morocco, Morocco
Hamza Baba's Contact Details

Hamza Baba work email

Hamza Baba personal email

n/a
About Hamza Baba

Extensive experience Coaching/ Leading/ and managing teams. Accounts ManagementWorkforce Planning

Hamza Baba's Current Company Details
Sitel Group

Sitel Group

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Manager/ WorkForce Planner
Hamza Baba Work Experience Details
  • Sitel Group
    Workforce Planner
    Sitel Group Oct 2022 - Present
    Casablanca-Settat, Morocco
    - Forecasting the the volumes.- Scheduling employees to cover the forecast intervals.- Preparing and producing workload and staffing forecast dashboards.- Data Analysis.- Identifying opportunities for improvement.- Recommending strategic solutions.- Coordination with the operation management for better talent management.- Participating in the operation's monthly sizing.
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  • Majorel
    Senior Manager "Trust And Safety/ Content Moderation"
    Majorel Aug 2017 - Sep 2022
    Casablanca, Grand Casablanca, Morocco
    - Managing META operation team (Facebook/ Instagram)- Creating action plans to overcome policy gaps and enhance policy knowledge for the reviewers.- Setting targets and follow up with progress to reach KPIs.- Manage sensitive content.- Escalating new online trends.- Creating resiliency programs for the reviewers.
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  • Majorel
    Trust And Safety Content Moderator
    Majorel Sep 2016 - Aug 2017
    Casablanca Prefecture, Morocco
    - Analyzing and reviewing META multimedia Products (Facebook/ Instagram)- Implementing policies and protocols to fit for general public consumption.- Acting as POC to assist new reviewers.- Reaching and exceeding targets.- Taking final decision on sensitive reported content.- Following guidelines.
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  • Voice Link
    Customer Success Manager
    Voice Link Sep 2014 - Nov 2015
    - People management.- Managing patent box for businesses.- Identifying commercial opportunities in research and development for businesses.- Promotes customer loyalty and satisfaction.
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  • Voice Link
    Customer Success Specialist
    Voice Link Jan 2013 - Dec 2014
    - Develop client portfolios.- Improve the customer experience.- Sales support.
    View

Hamza Baba Skills

Marketing Communications Commerce Receptions Back Office Front Office Design Conception De Logo Brochures Flyer Photographie Adobe Photoshop Indesign Adobe Illustrator Lightroom B To B B To C Content Management Sales Management Telecommunications User Experience Teaching Business Strategy

Hamza Baba Education Details

  • Institut Spécialisé De Technologie Appliquée Hôtelière Et Touristique De Mohammedia
    Institut Spécialisé De Technologie Appliquée Hôtelière Et Touristique De Mohammedia
    Hospitality Administration/Management

Frequently Asked Questions about Hamza Baba

What company does Hamza Baba work for?

Hamza Baba works for Sitel Group

What is Hamza Baba's role at the current company?

Hamza Baba's current role is Manager/ WorkForce Planner.

What is Hamza Baba's email address?

Hamza Baba's email address is ha****@****tel.com

What schools did Hamza Baba attend?

Hamza Baba attended Institut Spécialisé De Technologie Appliquée Hôtelière Et Touristique De Mohammedia.

What skills is Hamza Baba known for?

Hamza Baba has skills like Marketing Communications, Commerce, Receptions, Back Office, Front Office, Design, Conception De Logo, Brochures, Flyer, Photographie, Adobe Photoshop, Indesign.

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