Hamza Djebali Email and Phone Number

• Engage with cross-functional stakeholders to define the Product roadmap• BRD Review and Requirement Elicitation by defining functional and non-functional requirements• Solution Design creation by identifying the impacts from E2E perspective • Lead cross functional teams throughout the Product development life cycle• Define the SOW with third-party providers• Support Customer Engagement teams with RFI/RFP response compilationKey Projects:• Led the development of omnichannel solution uniting e-commerce and POS payment channels• Ensured regulatory compliance with Visa and MasterCard mandates, including April and October 2023 releases• Integrated PagoNxt Payment Gateway with Ingenico for POS terminals, enhancing transaction processing capabilities.• Developed and validated SoftPOS mobile payment app MVP for the UK market, improving mobile payment options for merchants• Directed the API integration of a third-party fraud prevention system, optimizing the risk engine module to support robust fraud detection using ML/AI algorithms• Re-designed settlement, chargeback and pay out processes in PagoNxt platform, optimizing financial operations• Directed integration projects with major merchants such as Bosch and Switch.io, expanding market reach and capabilities• Lead the migration project of local Europe Developer Portal to the PagoNxt global platform using Bloomreach Content Management System

• Managed the development backlog• Lead 2 development teams using agile methodologies to improve product completion times and alignment with strategic roadmap• Defined and validated functional requirements and success metrics, overseeing UX, performance monitoring, and iterative product enhancements• Facilitated API and SDK integration with external POS systems, streamlining partnerships with external providersKey project:Launched Wirecard mPOS solution, integrating payment processing, smart cash-register features, and product catalog functionalities, offered to merchants as an API, SDK, and in-store application

• Led API integration between SkyTelecomʼs POS systems and billing platforms of major telecom operators in Dubai (e.g., Etisalat, du), enabling a wide range of customer services, including prepaid recharge, top-ups, bill payments, and subscription management• Defined KPIs, monitored feature release timelines, and coordinated with cross functional teams to improve application functionality and ensure optimal user experience• Managed project timelines, ensuring timely delivery of new features and product updates.

• Launched TrustTrack, a fleet management SaaS platform, for North African markets, integrating it with existing Customer's internal systems (SAP, billing, etc.) to provide comprehensive vehicle tracking and asset management solutions• Oversaw the full development lifecycle, joining scrum meetings to clarify requirements, prioritize backlogs, and ensure timely feature releases• Defined and monitored KPIs, improving platform usability and functionality based on customers feedback and market needs

• Served as a technical consultant for the implementation of a Manufacturing Execution System (MES) on the Customer's shop floor, analysing its requirements and existing manufacturing operations to design tailored MES solutions • Managed seamless integration with SAP systems and machine software, coordinating with Siemens as the MES provider to ensure precise technical requirements were met • Oversaw MES performance analysis, troubleshooting technical issues, and recommending optimizations to enhance production efficiency and system reliability

• Led the implementation of Salesforce Sales and Service Cloud, integrating the client's e-commerce platform and automating sales and support processes • Managed data migration, developed custom Lightning components, and provided user training