Software Operations Specialist
Current• Expertise in Microsoft licensing, developing tailored solutions for clients.• Managing billing processes for cloud-based customers, ensuring accuracy and timeliness.• Overseeing cloud-based subscription management to ensure seamless service delivery.• Maintaining regular communication with vendors to provide up-to-date status reports.• Drafting and finalizing new contracts for customers, clearly outlining terms and conditions.• Providing technical support for Office 365-related issues.• Collaborating with corporate management to evaluate software operations and resolve issues, optimizing operational processes.• Educating team members and customers on the latest technological trends.• Ensuring Account Executives are informed about the latest trends to promote.• Building strong relationships with B2B partners and distributors to secure better offerings for sales teams.• Acting as a liaison between vendors and the company to arbitrate dispute matters.