Hamza Herbawi Email & Phone Number

Chicago, Illinois, United States

1.) Direct Collaboration with CPS School Principals: -Worked directly with school principals in the Chicago Public Schools (CPS) system to align technology initiatives with educational goals. -Provided strategic insights and recommendations for improving overall tech infrastructure at assigned schools.2.) Tech Oversight for CPS Schools: -Led all tech-related initiatives within assigned Chicago Public Schools, overseeing the implementation of new… Show more 1.) Direct Collaboration with CPS School Principals: -Worked directly with school principals in the Chicago Public Schools (CPS) system to align technology initiatives with educational goals. -Provided strategic insights and recommendations for improving overall tech infrastructure at assigned schools.2.) Tech Oversight for CPS Schools: -Led all tech-related initiatives within assigned Chicago Public Schools, overseeing the implementation of new technologies and upgrades. -Established and maintained efficient tech workflows, contributing to a more streamlined learning environment in CPS.3.) Device Maintenance and Support: -Diagnosed and resolved technical issues with teacher and student devices promptly, ensuring uninterrupted classroom activities. -Conducted regular maintenance to optimize the performance of devices used by teachers and students.4.) Technical Issue Resolution in CPS Environment: -Provided immediate and effective technical assistance to teachers for resolving device-related issues within assigned Chicago Public Schools. -Ensured a seamless technology experience in the classroom setting for CPS educators. Show less

Chicago, Illinois, United States

-Collaborated within a team responsible for managing Chromebooks, including setup, organization, and deployment to classrooms and carts to a total of 18 Noble Charter Schools.-Ensured the proper configuration and functionality of over 1200 Chromebooks, guaranteeing a seamless learning experience for students and teachers.-Implemented efficient inventory tracking methods using Excel, resulting in improved accountability and reduced setup time.

Chicago, Illinois, United States

-Ensured the smooth operation of computer systems, printers, and projectors by conducting regular maintenance, troubleshooting, and repairs to all 6 departments throughout the AHS building.-Responded to and resolved incoming tickets and inquiries from professors and faculty, addressing computer-related issues encompassing hardware, software, and networking aspects up to tier two.-Developed and documented standard operating procedures for device setup, maintenance, and… Show more -Ensured the smooth operation of computer systems, printers, and projectors by conducting regular maintenance, troubleshooting, and repairs to all 6 departments throughout the AHS building.-Responded to and resolved incoming tickets and inquiries from professors and faculty, addressing computer-related issues encompassing hardware, software, and networking aspects up to tier two.-Developed and documented standard operating procedures for device setup, maintenance, and troubleshooting, enabling efficient support and knowledge transfer further increasing productivity.-Proficiently utilized and maintained Excel sheets for external data management, improving data organization and accessibility for external partners. Show less

Cicero, Illinois, United States

-Provided effective leadership and supervision to a team of 8 students, ensuring the successful completion of tasks and adherence to quality standards.-Responded to and resolved incoming tickets and inquiries from teachers and students, addressing computer-related issues encompassing hardware, software, and networking aspects up to tier two.-Collaborated with the team in a rotational capacity, seamlessly transitioning between customer support,computer repair, and building… Show more -Provided effective leadership and supervision to a team of 8 students, ensuring the successful completion of tasks and adherence to quality standards.-Responded to and resolved incoming tickets and inquiries from teachers and students, addressing computer-related issues encompassing hardware, software, and networking aspects up to tier two.-Collaborated with the team in a rotational capacity, seamlessly transitioning between customer support,computer repair, and building support responsibilities.-Recognized as the sole manager among peers, entrusted with the procurement and ordering of computer parts from Dell. Show less

Information & Decision Sciences, Information Technology

Throughout my time here at UIC, I have gained valuable expertise in data analysis, problem-solving, and technology management. Throughout.

Education record

Education record