● Successfully managed all aspects of 5+ incoming projects, from requirements gathering to delivering the required services within agreed budget & timeline while ensuring quality control of the deliverables● Delivered $1M worth of projects on-time and under-budget with the help of my team to deliver features that increased customer satisfaction scores by 3%● Efficiently managed a team of 6 developers to create company’s flagship product MIDAS; targeting the microfinance banking industry which was completed ahead of schedule and under budget ● Conducted weekly/bi-weekly meetings with different stakeholders to ensure smooth functioning of project activities and successful delivery of project within timelines● Created and updated product documentation and training material on a regular basis, leading to more efficient communication with end users● Achieved a 95% customer satisfaction rating by proactively addressing project risks and issues and maintaining open communication with all stakeholders● Delivered projects on time and under budget by effectively managing resources, schedules, and budgets resulting in 10% cost savings for the company● Successfully lead and facilitated scrum ceremonies for a team of 8, resulting in increased productivity by 15%● Decreased development time for new features by 15% through proactive management of product backlogs & release plans on JIRA and close collaboration with the development team

● Decreased development time for new features by 15% through proactive management of product backlogs & release plans on JIRA and close collaboration with the development team● Gathered user feedback and successfully translated it into actionable items for the product development team, resulting in a 5% increase in customer satisfaction● Successfully gathered data from clients which helped in understanding their point of view and improved the product design by 25%. ● Presented data-driven insights and pain points of customers to the product development team, resulting in 3 new features being added to the product roadmap

The first class of Asian entrepreneurs graduated from the eFounders Fellowship at a ceremony in Hangzhou, China. The program, a joint initiative by the United Nations Conference on Trade and Development (UNCTAD) and Alibaba Business School, aims to enable young entrepreneurs to unlock their full potential and to bridge the digital divide.

● Efficiently managed a team of 4 developers and rolled out first MVP from scratch in the market within 3 months● Successfully lead the user experience management team which had a key focus on user journey mapping; which helped the product development team for its roll out in the next version.● Recruited employees for all departments during the first 6 months and formed teams of marketing & operations● Managed customer relationships by handling customer complaints and working alongside the team to improve user experience, resulting in increased customer satisfaction by 15%.● Successfully managed relationships with clients, vendors, and other 3rd party service providers● Learnt digital marketing to target the right customer segments, resulting in a 5% increase in app growth● Demonstrated expertise in identifying issues and problems then designing workable solutions that achieved goals and objectives which resulted in a 15% increase in productivity● Presented data-driven insights and pain points of customers to the core management & product development team, resulting in 10+ new features being added to the product roadmap● Successfully increased efficiency by developing a process that streamlined the flow of information between departments which helped reduce the time to market by 30%Proactively closed PKR 8.8M worth of project for IGNITE as a project manager on-time and under-budget

Was responsible for building the data warehouse for a project Educational Data Management System (EDMS) along with certain analysis, which will provide an educational dashboard to help manage and report on the data that is collected by DSD. Key responsibilities include :-Detail study and review of the excel sheets for understanding and import of existing data.-Requirement gathering from all stakeholders-Design a new design for an optimized data warehouse which incorporates all the existing requirements and is efficient enough to provide all kinds of analysis in minimal time.-Development of the data warehouse.-Design and develop required reports (Current and historial trends)-Development of charts, graphs and dashboards in order to provide a pictorial view of key analysis e.g. historical trends , forcasting etc.

Responsibilities included:-First Level Analysis of real time issues through database debugging and intensive data analysis-Designing and Implementation of new Databases.-Database management of testing environments.-Reporting in crystal Reports (Live and Historical reports).-Managing Database of contact center (Backup and Restoration).-Reporting Server and Archives Server management.-IVR and CCT client (Integration with Contact Center toolkit).-Expertise in Configuration Deployment and Working of Microsoft SQL Server.-Wallboard Display management and query writing for wall boards -Providing Professional Services to Ufone GSM Pakistan.

Teaching Assistant for Human Computer Interaction course.I am responsible for preparing and checking assignments and projects of students for the above course.

-Installation and configuration of IBM Tivoli Directory Server 6.2-Installation and configuration of IBM Cognos 8.4-Installation and configuration of IBM DB2-Installation and configuration of IBM Tivoli Access Manager-eb

-Installation and configuration of IBM Websphere Application Server 7.0-Installation and configuration of IBM Tivoli Identity Manager 5.1