Hamza Javed Email & Phone Number

United Kingdom

Duties include:• Monitor for security incidents, using knowledge of attack types and standard protocol behaviour to classify incidents and provide mitigation actions to clients• Conduct incident triage on new tickets in line with established triage SLAs.• Raise incidents to customers as appropriate, in line with established notification SLAs.• Conduct threat hunting activity• Contribute to rule tuning/suppression/baselining activity as appropriate.

Duties included:• Answering customer phone calls and logging these onto the support ticketing system; categorizing these by product, ticket type and impact to the customer• Categorizing email auto-generated tickets by product and ticket type and impact to the customer• Adhering to processes, scripts and cyber security and GDPR frameworks• Providing initial triage to customers• Ensuring customers are provided with timely updates

Duties included:• Assisting with the maintenance of university hardware and software• Clearly explaining technical concepts to a less technical audience• Giving presentations describing past work in a simple, easily understandable manner• Incorporate problem-solving skills to provide troubleshooting support

Duties included:• Completed deliveries on time by choosing the best and most efficient routes.• Daily organisation of mail/parcels into a specific order, requiring a great eye for detail.• Worked overtime shifts during busy periods.• Daily completion of all necessary filing and paperwork

Duties included:• Shadowed a key member of IT staff, observing their day-to-day work.• Responsible for the upkeep and maintenance of printing facilities around the school, as well as ordering new ink/paper when needed.• Assist in the installation and removal of projectors, computers, laptops, tablets etc.• Provide day-to-day support and problem resolution in regards to IT hardware and software.

Bsc (Hons) Computer Science For Cyber Security

Grade: First Class with Honours Relevant Modules: System Security Management, Computer Communications and Networks, Fundamentals.

A Levels

IT – A* Finance - A Biology - C During my time of study, I was awarded a scholarship with the London Institution of Banking and Finance.