Hamza Jilani Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

- Supervise & coordinate store/employee targets and expectations for each month - Compile and submit weekly feedback to Area Sales Manager every week. - Handle any customer escalations and ensure top customer service is provided- Reconciliation of paperwork and report for business transactions- Weekly coaching of employees to achieve assigned targets - Regularly monitor Power BI dashboard to track team performance, KPIs, and identify areas for improvement.

Mississauga, Ontario, Canada

- Serve as advocate for Apple to customers and peers- Demo Apple products in store with customers and team members - Staying up to date with latest technology to better train team members - Discover Apple ecosystem and share Apple knowledge - Troubleshoot any Apple issues

Mississauga, Ontario, Canada

- Conduct outbound calls to customers, log call details, schedule in-store appointments, and drive sales, ensuring all calls are completed within set deadlines (utilized Statflo software) - Engage with customers to promote and sell Freedom Mobile products and services- Guide customers through device issues, offer troubleshooting solutions, and address questions effectively.- Keep up to date with the latest technology trends and Freedom Mobile’s offerings to provide informed recommendations and insights to customers.- Show a strong enthusiasm for technology by continuously learning about new products and services.- Consistently surpassed monthly sales targets in activations, home internet, and TV, driving team success and earning a promotion to Sales Supervisor as a result.- Drove accessory sales with an impressive attach rate of over 200%, consistently exceeding expectations and boosting overall sales performance.- Maintained a warranty attach rate of over 70%- Consistently ranked among the top for commission per hour (CPH) metric, demonstrating strong sales performance

Doha, Qatar

Snoonu, founded in 2019, is Qatar's leading super app, redefining convenience across multiple services. Offering everything from food and grocery delivery to pharmacy needs and e-commerce, Snoonu brings 11 essential services into one platform. Snoonu’s focus on last-mile logistics ensures fast, reliable delivery right to your doorstep, making everyday tasks simpler and more efficient. Whether it’s a quick meal, shopping, or urgent errands, Snoonu is here to make life easier with just a tap. Responsibilities: - Demonstrated proficiency in software systems including Odoo ERP, internal company vendor systems, Freshdesk, and Salesforce, providing training to users. -Overseeing accounts creation for new hires - Developed comprehensive documentation for IT best practices, safety protocols, and IT policies, ensuring adherence to industry standards and regulatory requirements- Managed vendor relationships for IT equipment procurement, ensuring on-time delivery and budget adherence- Delivered efficient technical support solutions both onsite and remotely, guaranteeing uninterrupted operations for all staff members- Led the implementation of an IT asset management system, resulting in a 30% reduction in IT asset procurement costs through improved tracking and management practices- Used Jira Service Desk software to manage, track, and resolve support tickets assigned by the IT Manager, ensuring efficient resolution of technical issues.

Doha, Qatar

Rafeeq is a homegrown platform based in Qatar and it connects consumers with vendors, making it easy to browse, order, and track products directly through the app. Operating in the food tech space, Rafeeq offers a seamless experience similar to platforms like DoorDash, bridging the gap between local vendors and their customers Responsibilities: - Build and maintain strong relationships with vendors and restaurants to ensure ongoing satisfaction with the delivery service.- Collaborate with account managers to address and resolve vendor or restaurant issues, ensuring high levels of customer satisfaction.- Assist vendors with any issues related to the vendor portal, ensuring smooth order processing and timely deliveries.- Process customer refunds efficiently to resolve any payment-related issues.- Achieved a customer satisfaction rate of over 80%, consistently ensuring high levels of satisfaction across vendor and customer interactions.

Doha, Qatar

- Assigned to various campus locations, providing on-site and remote assistance across different buildings and departments to address technical issues- Utilized IT service management tools, such as HP Service Manager (HPSM), for managing and tracking support tickets, ensuring timely resolution of issues.- Participated in campus events, such as student orientations, providing technical assistance to ensure smooth event operations and addressing any IT-related concerns- Assisted in the creation and management of user accounts, ensuring appropriate access rights and privileges for new users, including setting up and configuring new laptops- Handled technical queries through multiple channels, including phone, chat, email, and in-person or remote support sessions.- Coordinated with vendors to place orders for new IT equipment and supplies

Master Of Business Administration - Mba

Llqp License, Financial Planning And Services

Achieved LLQP certification by successfully passing all provincial exams. This license enables me to provide expert advice on life.

Postgraduate Degree, Professional Selling - B2B Corporate Account Management

Sales Technology & Analytics Customer Relationship Management (CRM) Inside Sales/Customer Success Certified Salesforce Associate

Postgraduate Degree, Project Management

Graduated with Honours

Bachelor'S Degree, Management Information Systems & Marketing

Marketing Minor AACSB Accredited Degree Dean's List (×4) Vice President's List (×2) Graduated with Distinction Awarded Gold Medal.

Education record

British Curriculum IGCSEs & A-Levels