Hamza M. Malik Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

1 Broadway, Cambridge, Ma

Boston, Massachusetts, United States

- Evaluated Customer Relationship Management (CRM) systems and recommended the best options to the US Director of Operations. Assisted in implementing the chosen system at US sites and trained staff on its use.- Worked closely with new hires on different training needs associated with Operations and tech systems.- Deployed and tested new video conferencing systems across three sites in Massachusetts. I was instrumental in all phases of the project from conceptualizing and creating web-based user guides to configuring and mounting the new systems.- Took a leading role in an admin group responsible for managing the rollout of COVID-19 Compliance Software. I was responsible for providing support to clients on how to use the platform and troubleshooting issues from the admin side. - Provided constant support with any tech issues clients/staff were facing and became the first line of defense within the operations team before issues were escalated to the core infrastructure team.- Helped transition operation teams to use shared LastPass folders, facilitating the onboarding of new associates and reducing the time spent sharing one-off passwords.- Collaborated with different teams and sites within the organization and proved my ability to work with and adapt to different groups and individual dynamics.- Helped my direct manager navigate conversations about disability accommodations for some of our part-time employees. - Maintained a spirit of growth and continuous improvement throughout my tenure with CIC.

Boston, Massachusetts, United States

- Provided prompt support to clients in person and via email. - Built rapport and nurtured relationships with clients making it easier for community members to approach me regarding options for growth within CIC.- Built a mutually beneficial relationship with building management, security team, building engineers, and external vendors to better support clients' infrastructure needs.- Collaborated efficiently with my direct team and implemented a flexible scheduling approach on my calendar to accommodate sporadic support needs.- Handled difficult conversations with vendors when due dates weren’t met.- Identified fee discrepancies associated with billing and initiated conversations with relevant parties to resolve the issue.- Proposed and implemented the transitioning of our phone upkeep system from a physical storage system to a digital one leveraging new functionality within the Cloud Phone System (FUZE) resulting in a reduction of our phone bills by 27% across our sites.- Ran training sessions within operation teams on how to troubleshoot network connectivity issues. - Provided support to our Core Infrastructure Team in investigating uncommon network problems for special tech setups. - Collaborated with the events team on creating comprehensive training guides on how to use the Mobile Production Studio (a new audio/video setup).- Collaborated with a cross-functional team to furnish a Live Streaming Kit (along with training guides) to meet the demands of a hybrid work environment.- Conducted an assessment of the air filtration systems utilized at our Massachusetts campus using CO2 measurement sensors as a proxy for air exchange rates, which allowed us to make informed decisions on the maximum number of occupants within office spaces to reduce the potential risk of spreading COVID-19.

Massachusetts, United States

- Cultivated a strong relationship with clients, fostered a sense of community, and mediated friction points between community members.- Generated ideas for and ran engaging community events.- Curated and designed elements of CIC’s community spaces. - Supported our clients through different stages of their presence at CIC, including office moves & setup, provisioning of phone service, creation of access cards, tech troubleshooting, and facilitated the onboarding of new members. - Liaised with Building Management to address infrastructure issues.- Focused my efforts on the creation of a healthy, dynamic, and high-functioning team culture through open communication, developing strong relationships, and supporting colleagues across the organization. - Liaised with and supported other CIC teams: sales, concierge, events, construction, Core Infrastructure, and HR teams. - Acted as the designated building caretaker during the lockdown period of the pandemic, wore different operations hats, and maintained essential work for clients.

Boston, Massachusetts, United States

- Provided guest services by solving problems, satisfying requests, dealing with guests' complaints, providing arrival and departure bills, Making reservations, and implementing security procedures.- Checked-in guests in a high volume, fast-paced environment (1060 rooms property).- Recognized for ability to de-escalate and resolve confrontational guest interactions.- Provided excellent customer service and tourism information along with end-of-shift reports.- Assisted fellow team members and other departments wherever necessary to maintain positive working relationships.- Multi-tasked checking-in & checking-out guests, answering multiple phone lines, and using Kipsu messaging system to communicate with guests.- Assisted with new staff training.- Generated over $12,000 in upsell revenue over the first six months of my employment.

1870 Miner Cir, Rolla, Mo 65409

- Conducted research & literature review on subtractive manufacturing processes.- Collected and analyzed relevant past-research data.- Assisted faculty with the preparation of presentations for progress meetings.- Liaised with the university workshop to produce research prototypes as needed.

Sudan, Khartoum

- Prepared voice of the customer reports from communications with clients and worked with a team to develop industrial solutions.- Provided research & technical support on new and existing industrial applications.- Oversaw the creation of project plans, ensuring they were perfectly aligned with objectives.- Allocated project resources to meet deadline requirements.- Led project meetings and set discussion agendas.

Sudan, Khartoum.

- Coordinated the work of a team of teaching assistants in the mechanical engineering department.- Carried out administrative duties such as maintaining student records, processing transcript applications, and other miscellaneous tasks.- Assisted in developing lesson plans and learning goals for several undergraduate courses.- Helped professors prepare for lessons by getting materials ready or setting up equipment.- Assisted professors with tracking attendance and calculating grades.- Arranged educational activities outside the classroom and supervised student engagement. - Reinforced lessons presented by professors with students via tutorials. - Organized and supervised laboratory experiments.- Assisted faculty members in proctoring exams.

Sudan, Khartoum

- Managed and Coordinated the Training & Continuous Learning Program (TCLP)

Graduate Certificate, Manufacturing Systems, 3.75/4.00

Activities and Societies: African Student AssociationEmphasis: Six Sigma (DMAIC, I2DOV, and CDOV), Principles and practice of CAD/CAM.

Bachelor Of Science - Bs, Mechanical Engineering, First Class (Honors): 3.88/4.0 (Equivalent)

Activities and Societies: Takaful "Solidarity" charitable association- Graduated First Class w/ Honors - Ranked 2nd out of 109 student.