Community Operations Manager
Current
May 2024 - Present
AeroLeads people directory · profile
Hamza M. Malik Email & Phone Number
Community Operations Manager @ CIC | Operations Management, Customer Support
at
CIC (Cambridge Innovation Center)
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Community Operations Manager @ CIC | Operations Management, Customer Support
Location
Boston, Massachusetts, United States
Company size
Who is Hamza M. Malik? Overview
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Quick answer
Hamza M. Malik is listed as Community Operations Manager @ CIC | Operations Management, Customer Support at CIC (Cambridge Innovation Center), a company with 226 employees, based in Boston, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Hamza M. Malik.
Hamza M. Malik previously worked as Community Operations Manager at Cic (Cambridge Innovation Center) and ERG Facilitator (Black and Pan-African Group) at Cic (Cambridge Innovation Center). Hamza M. Malik holds Graduate Certificate, Manufacturing Systems, 3.75/4.00 from Missouri University Of Science And Technology.
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Email format at CIC (Cambridge Innovation Center)
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CIC (Cambridge Innovation Center)
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Profile bio
About Hamza M. Malik
At CIC, our team's focus on technological innovation and client engagement is paramount. Spearheading the deployment of CRM systems, I have applied my expertise to enhance operational efficiency across multiple US sites. My role involves training staff and pioneering video conferencing solutions, ensuring seamless integration and user accessibility.Embracing collaboration, I work alongside new hires, building management, and external vendors to support our community's growth and infrastructure needs. My commitment to proactive problem-solving and relationship-building has been instrumental in addressing client needs with empathy and precision.
Current workplace
Hamza M. Malik's current company
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Cic (Cambridge Innovation Center)
Employees
226
AeroLeads page
11 roles
Hamza M. Malik work experience
A career timeline built from the work history available for this profile.
Erg Facilitator (Black And Pan-African Group)
Oct 2023 - Sep 2024
Community Operations Lead
Jun 2023 - May 2024
Community Principal
- Evaluated Customer Relationship Management (CRM) systems and recommended the best options to the US Director of Operations. Assisted in implementing the chosen system at US sites and trained staff on its use.- Worked closely with new hires on different training needs associated with Operations and tech systems.- Deployed and tested new video conferencing.
Aug 2021 - Jun 2023
Community Specialist
- Provided prompt support to clients in person and via email. - Built rapport and nurtured relationships with clients making it easier for community members to approach me regarding options for growth within CIC.- Built a mutually beneficial relationship with building management, security team, building engineers, and external vendors to better support.
Aug 2020 - Aug 2021
Community Associate
- Cultivated a strong relationship with clients, fostered a sense of community, and mediated friction points between community members.- Generated ideas for and ran engaging community events.- Curated and designed elements of CIC’s community spaces. - Supported our clients through different stages of their presence at CIC, including office moves & setup.
Aug 2019 - Aug 2020
Guest Service Agent
- Provided guest services by solving problems, satisfying requests, dealing with guests' complaints, providing arrival and departure bills, Making reservations, and implementing security procedures.- Checked-in guests in a high volume, fast-paced environment (1060 rooms property).- Recognized for ability to de-escalate and resolve confrontational guest.
Jun 2018 - Jul 2019
Graduate Research Assistant
- Conducted research & literature review on subtractive manufacturing processes.- Collected and analyzed relevant past-research data.- Assisted faculty with the preparation of presentations for progress meetings.- Liaised with the university workshop to produce research prototypes as needed.
Aug 2015 - May 2016
Mechanical Engineer
- Prepared voice of the customer reports from communications with clients and worked with a team to develop industrial solutions.- Provided research & technical support on new and existing industrial applications.- Oversaw the creation of project plans, ensuring they were perfectly aligned with objectives.- Allocated project resources to meet deadline.
Jan 2012 - Jul 2015
Teaching Assistant
- Coordinated the work of a team of teaching assistants in the mechanical engineering department.- Carried out administrative duties such as maintaining student records, processing transcript applications, and other miscellaneous tasks.- Assisted in developing lesson plans and learning goals for several undergraduate courses.- Helped professors prepare for.
Oct 2010 - Oct 2011
Co-Supervisor
- Managed and Coordinated the Training & Continuous Learning Program (TCLP)
Dec 2010 - Apr 2011
2 education records
Hamza M. Malik education
Graduate Certificate, Manufacturing Systems, 3.75/4.00
Bachelor Of Science - Bs, Mechanical Engineering, First Class (Honors): 3.88/4.0 (Equivalent)
University Of Khartoum
FAQ
Frequently asked questions about Hamza M. Malik
Quick answers generated from the profile data available on this page.
What company does Hamza M. Malik work for?
Hamza M. Malik works for CIC (Cambridge Innovation Center).
What is Hamza M. Malik's role at CIC (Cambridge Innovation Center)?
Hamza M. Malik is listed as Community Operations Manager @ CIC | Operations Management, Customer Support at CIC (Cambridge Innovation Center).
Where is Hamza M. Malik based?
Hamza M. Malik is based in Boston, Massachusetts, United States while working with CIC (Cambridge Innovation Center).
What companies has Hamza M. Malik worked for?
Hamza M. Malik has worked for Cic (Cambridge Innovation Center), Boston Park Plaza, Missouri University Of Science And Technology, Kenana Engineering And Technical Services Ltd., and University Of Khartoum.
How can I contact Hamza M. Malik?
You can use AeroLeads to view verified contact signals for Hamza M. Malik at CIC (Cambridge Innovation Center), including work email, phone, and LinkedIn data when available.
What schools did Hamza M. Malik attend?
Hamza M. Malik holds Graduate Certificate, Manufacturing Systems, 3.75/4.00 from Missouri University Of Science And Technology.
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