• Direct the implementation and assessment of Intel's LANDesk Management Suite, resolving technical issues and handling data network.• Install, assess, and test desktop software application.• Resolve daily technical issues, communicating with average of 10 clients per day.• Supervise team of five desktop support engineers and create training guides for new hires.• Establish work stations, assess for connectivity and proper function.• Develop training publications, increasing new employee accuracy within the first two months by 65%.• Diagnosed and resolved PC desktop and laptop software and hardware issues for 15 staffcomputers.• Maintained list of common issues and frequently asked questions, updating list and distributing it throughout company offices, decreasing calls to desktop support by 16%.• Provided specific support for users with many levels of computer-expertise, simplifying procedures, breaking processes into easily-understood instructions, and resolving user interface difficulties.• Developed training course for groups and individual employees, reducing occurrences of common mistakes and improving employee satisfaction with software systems.• Earned office monthly MVP award two times for friendly and accurate service• Customize desktop applications to meet user need

Network Management: Administering and maintaining the bank's LAN (Local Area Network) and WAN (Wide Area Network). Monitoring and troubleshooting network performance to ensure smooth operations and minimal downtime.Configuring and managing network devices such as routers, switches, and firewalls.System Administration: Managing Windows and Linux servers to ensure uptime, performance, and security. Implementing and maintaining Active Directory (AD), Exchange, and other enterprise-level systems. Managing virtualized environments using technologies like VMware or Hyper-V.Network Security: Implementing and maintaining network security protocols such as firewalls, VPNs, and intrusion detection systems. Conducting regular audits of the network infrastructure to identify and mitigate vulnerabilities. Ensuring compliance with industry security standards and regulations.Troubleshooting and Support: Providing support for network-related issues, resolving performance bottlenecks, and ensuring connectivity.Troubleshooting server issues, backups, and ensuring data recovery mechanisms are in place.Wireless Network Configuration: Configuring and managing Cisco wireless solutions for secure wireless access across branches. Ensuring network segmentation and security through protocols such as EAP-TLS and PEAP.Documentation and Reporting: Maintaining detailed documentation of network configurations, system updates, and troubleshooting steps.Generating regular reports on system performance, uptime, and incident resolutions for management review.Collaboration and Leadership: Collaborating with cross-functional teams to implement network and system changes.Disaster Recovery and Backup: Implementing and managing disaster recovery solutions to ensure business continuity in case of system failures. System Monitoring: Using network monitoring tools to proactively detect and resolve issues before they impact users.

• Develop intuitive and visually appealing user interfaces and layouts.• Create graphics, images, and visual elements for websites, ensuring brandconsistency.• Code and implement front-end elements using HTML, CSS, and sometimesJavaScript.• Design responsive websites that work seamlessly across various devices and screensizes.• Structure web pages and content logically for optimal usability.• Ensure cross-browser compatibility and resolve related issues.• Collaborate with team members, including developers, marketers, and projectmanagers.• Incorporate feedback and make revisions based on stakeholder input.• Stay updated on industry trends, design tools, and emerging technologies. • Integrate new design techniques and technologies into projects.• Conduct testing to identify and resolve design-related issues, debug andtroubleshoot problems.• Communicate with clients to understand design requirements, present concepts,and incorporate feedback.