Dynamic and results-driven professional with over 6 years of expertise in customer support, sales, and surplus funds recovery. I excel in both client-facing roles and leadership positions, consistently driving revenue, enhancing customer satisfaction, and optimizing operational efficiency. As a Customer Support Specialist, I prioritize empathy, technical aptitude, and clear communication to resolve issues and ensure exceptional service experiences.As a Sales Specialist, I’ve honed my ability to identify client needs, close deals, and foster long-lasting relationships through strategic engagement. My expertise extends into Surplus Funds Recovery, where I’ve navigated complex processes to assist clients in reclaiming state funds, always focusing on accuracy and compliance.As a Sales Team Lead, I lead high-performing teams focusing on collaboration, mentorship, and achieving ambitious targets. I’m passionate about optimizing sales strategies, particularly through social media, to drive results and help teams exceed expectations.I thrive in fast-paced environments, always seeking opportunities to learn and grow while making a tangible impact on business success.