Hamza Rashad Email and Phone Number
montréal, quebec, canada
Hamza Rashad's Location
Greater Toronto Area, Canada, Canada
Hamza Rashad's Contact Details
Hamza Rashad work email
- Valid
Hamza Rashad personal email
n/a
Hamza Rashad phone numbers
About Hamza Rashad
Graduate of the Business Technology Management program at Ryerson, currently making my mark at Bell Canada.
Hamza Rashad Work Experience Details
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Senior Program ManagerBell Jun 2023 - PresentToronto, Ontario, Canada -
Control Center Manager - Forecasting And Capacity ManagementBell Sep 2019 - Jun 2023Missisauga• Successfully lead teams of 4 – 22 unionized employees responsible for 3/5 Field Services AIP results.• Developed reporting and training tools to allow individuals to meet SLA and KPI targets.• Designed multiple forecasting models for large hiring, training and force to load mix initiatives.• Served as training prime for multiple GLP and New Hire managers leading successful teams today.• Analyzed and created winning strategies for improvements to meet different yearly KPI targets.• Participated in the hiring (6), developing (4) and promoting (2) of employees through mentorship.• Facilitated collaboration between internal and external stakeholders for project and process delivery.
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Process AnalystBell Nov 2018 - Sep 2019Toronto, Canada Area- Responsible for advanced data analytics to identify business trends and solve complex business problems. - Interpreted data and analyzed results to make better business decisions and identify opportunities- Well versed and experienced with using data manipulation applications such as SAS, SQL, Excel, Power Query and PowerPoint.
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Control Center AssociateBell May 2018 - Nov 2018Mississauga, Ontario, Canada• Actively monitored and optimized cable technician work-load based on priority matrix using Click software• Identified and resolved potential installation “road-blocks” to exceed customer expectations• Coordinated and followed up with customers for their installation request and validate order information• Handled highly escalated cases and work with internal and external stakeholders to solve customer requests• Provided first level support to technicians and field managers on an in-bound queue thru Avaya IP phone• Isolated and reported process flow loopholes to clear up false or incorrect tickets in daily queue
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Project Management ConsultantBosley Real Estate Ltd, Brokerage Sep 2017 - Apr 2018Toronto, Canada Area• Recommended & assisted with implementation of Salesforce CRM tool to simplify and enhance the agent-customer experience.• Provided our client with a thorough analysis on their company, industry, existing business processes, and current IT infrastructure.• Applied IS models and frameworks to analyze and integrate business functions, processes, and technologies and communicate solutions concisely.• Identified issues with our client’s current lead distribution process from lack of automation which results in an inefficient assignment of leads.• Provided a process redesign and thoroughly analyzed the effect the change would have on the organization.• Thoroughly researched potential vendors for current industry IT solutions to facilitate customer data and interactions.• Prepared RFIs, RFQs and RFPs while ensuring that they captured stakeholder requirements and concepts -
Field Service TechnicianBell Technical Solutions May 2017 - Sep 2017Toronto, Canada Area• Installing, maintaining, and troubleshooting copper-based telecommunications equipment, products and services for business and residential customers• Knowledge of HPNA, LAN, WAN and different DSL Technologies such as ADSL, ADSL 2+, VDSL 2, and SLAM types used for Bell Internet and their troubleshooting • Knowledge of telecom technologies and outside plant installation and maintenance• Knowledge of FTTN, FTTH, USOC and different Bell products such as Fibe TV• Experience in providing Telecommunication Field Provisioning and Field Assurance• Promoting sales on Home Phone, Internet and TV bundles to existing and new customers.• Acting as an ambassador by professionally representing the Bell brand -
Sales AssociateCanadian Tire Feb 2013 - May 2017Toronto, Canada Area•Greet customers in professional and courteous manner•Suggest up sell and cross sell items to customers based on needs•Lead teams of 3 in executing aisle maintenance, changeovers and designs.•Place special order stock requests to head office.•Performing general maintenance such as facing, filling, pricing and locating.•Build rapport with customers and provide them with genuine guidance and support•Train new sales staff as needed -
Business AnalystNorthbridge Insurance May 2016 - Aug 2016Toronto, Canada Area•Assist with the migration from Waterfall to Agile methodologies within team and organization•Designing Storyboards for Underwriting Software•Preparing UML Flowcharts and Statecharts through use of Visio•Design and Update Team Foundation Server project homepage•Design an interactive Excel Spreadsheet for tracking, updating and maintaining Team Foundation Server Work items through use of Macros, Pivot Tables, Formulas and Slicers.•Optimizing Team Foundation Server backlog to allow for better Managerial Analysis.•Monitor, Track and Maintain work item backlogs in Team Foundation Server team wide.•Participate and contribute in Bi-Weekly Team meetings to provide insight. -
Administrative AssistantBmo Nesbitt Burns Oct 2012 - Feb 20131St Canadian Place, Toronto Ontario•Worked in the Investment Advisory division•Maintaining contact with client base through biweekly e-newsletters.•Providing insights into securities and stock markets.•Updating client information database•Administrative duties
Hamza Rashad Skills
Leadership
Functional Requirements
Information Technology
Salesforce Training
Requirements Analysis
Salesforce.com
Network Troubleshooting
Business Systems Analysis
Data Analysis
Microsoft Sql Server
Troubleshooting
Business Analysis
Agile Methodologies
Team Management
Scrum
Visio
Customer Relationship Management
User Requirements
Salesforce.com Consulting
Statistical Data Analysis
Business Process Analysis
Microsoft Office
Salesforce.com Implementation
Microsoft Excel
Business Requirements
Customer Service
Erwin
Technical Support
Salesforce.com Administration
Business Impact Analysis
Sql
Requirements Gathering
Teamwork
Management
Project Management
Software Development Life Cycle
Agile And Waterfall Methodologies
It Project And Program Management
Transact Sql
Team Foundation Server
Non Functional Requirements
Hamza Rashad Education Details
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Business Technology Management -
York Memorial Collegiate InstituteBusiness Administration And Management, General
Frequently Asked Questions about Hamza Rashad
What company does Hamza Rashad work for?
Hamza Rashad works for Bell
What is Hamza Rashad's role at the current company?
Hamza Rashad's current role is Senior Program Manager at Bell.
What is Hamza Rashad's email address?
Hamza Rashad's email address is ha****@****bell.ca
What is Hamza Rashad's direct phone number?
Hamza Rashad's direct phone number is +164771*****
What schools did Hamza Rashad attend?
Hamza Rashad attended Ryerson University, York Memorial Collegiate Institute.
What skills is Hamza Rashad known for?
Hamza Rashad has skills like Leadership, Functional Requirements, Information Technology, Salesforce Training, Requirements Analysis, Salesforce.com, Network Troubleshooting, Business Systems Analysis, Data Analysis, Microsoft Sql Server, Troubleshooting, Business Analysis.
Who are Hamza Rashad's colleagues?
Hamza Rashad's colleagues are Al Spiffy, Soroush Naderi, Navdeep Kaur Dhaliwal, Christopher Dunning, Cinzia Pisanu, Anna Martinello, Cpa, Birute Petrusaitis.
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Hamza Rashad
Lead Hrbp At Curemd | Workday | Driving People Strategy & Excellence | Talent Management | Organizational Development | Employee Branding SpecialistLahore District -
Hamza Rashad
Student Pilot | Yorku Commerce | Co-Founder Of Phantom Autocare | Diverse Professional ExperienceMississauga, On -
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