Hamza Ahmed Email & Phone Number

Toronto Pearson International Airport

- Assist guests in a friendly manner through WestJet's self serve options or through reservation system.- Re-accommodate guest during IROP and early and late show.- Take initiative to check-in multiple guests that are approaching their cut-off time to their destination.- Serve as an expediter to board guests by scanning boarding passes and gate checking carry-on's that need to be gate checked.- Assist in providing a positive experience for guests who require wheelchair assistance to and from their gates.- Organize a safe arrival and departure of guests by maintaining bridge operations.- Announce flight arrivals, departures, and boarding information via the public address system.

Toronto Pearson International Airport

- Greeting with a positive attitude towards guests and directing them to their correct check-in destination counters.- Checking in guests through the kiosk to ensure maximum efficiency.- Proactively assisting guests with special needs (Make a Wish-Foundation, guiding guests towards obtaining wheelchair assistance, unaccompanied minors, and guidance with visual impairment) leading to a positive and memorable moment .- Actively handling line during peak times to ensure guests are assisted with great customer service.- Assisting gate controllers in ensuring each flight is departed safely and on time by aiding them in boarding, confirming guest counts in the aircraft, and communicating information between Flight Attendants and Gate Controllers.- Acting as an Expediter with the Gate Controller in ground regional flights to ensure guests are boarding safely in the aircraft and all procedures are completed safely on time.- Collaborating with Gate Controllers in arriving aircraft's from Domestic and International destinations and guiding them to Canadian Customs.- Directing and assisting guests with Bag Drop procedures to ensure weight and dimensions of the luggage are in compliance with company’s policies.

Mississauga, Ontario

- Understanding different competitive models and comparing them to further educate customers while selling a vehicle.- Developing relationships with current and new customers by maintaining rapport by calling in for any concerns or questions and meeting prospects at community events.- Aggressively closing sales by negotiating with prospects and overcoming any objections confronted by the customer.- Attending auctions and representing vehicles on behalf of the company and negotiating with wholesale buyers to obtain maximum profit.- Completing administrative tasks for retail and wholesale buyers and delivering vehicles on time to ensure customer satisfaction are met.

Toronto, Canada Area

• Held annual educational and religious conferences for the community of different religions and race.• Organized schedules and events of speakers, vendor, and participants.• Proposed and executed various programs for youths within the community all year long.• Planned daily educational learning through tutoring within the facility for youths in needing help in homework.• Interacted with different community members around the area and personally. • Recruited and trained different volunteers in ensuring all efforts to publicize public events.• Coordinated and monitored event timelines and making sure deadlines are being met.

Toronto, Canada Area

• Excelled in sales, which was recognized for being in the top 3 associates for net sales within 2 consecutive months.• Lead new and current employees into strategically selling shoes based on customers needs and ensuring it is in compliance with excellent customer service.• Trained new and current staff in product knowledge with certain technologies embedded in certain brands.• Advertised shoes from a marketer’s perspective on certain shoes that were displayed to enhance awareness and high profitable sales.• Flexible in shifting to other departments in providing the complete experience to consumers by providing necessary products needed to enhance their athletic lifestyle. • Interacted with key B2B executive vendors such as Under Armour, Nike, and Adidas through in store drop-ins to assess products that needs to be visually displayed and ordered.• Achieved excellence in customer relations through ability to resolve issues due to strong product knowledge. • Interacted with various demographic and psychographic consumers to ensure better method for effective selling.• Organized inventory to obtain higher efficiency and increased productivity resulting in positive customer service.• Multi-tasking with several customers at once for constant interaction, communication, and excellent customer satisfaction.

Toronto, Canada Area

• Executed floor changes and rotated merchandise in order to provide enhanced visual presentation.• Managed retail issues regarding merchandising, new item placement and customer issues.• Trained retail staff to exceed customer expectations as well as store revenue goals.• Demonstrated confidence and focus during periods of high volume or unexpected events to keep store operating to standard and to set a positive example for the store team.• Maximized sales and profits by using sound business practices to implement the store strategy, while setting a standard for outstanding customer satisfaction.

Toronto, Canada Area

• Led operations management including invoicing, customer service, and shipping and receiving. • Assisted with employees in updating inventories.• Assigned territory of updating stocks for hats and professional jerseys.• Enhanced visual presentation of jerseys and suits on a seasonal basis to increase product salience.

Bachelor'S Degree, Bas Specialized In Marketing In Honours

High School, Honours In O.S.S.D High School Diploma And Business Specialist Certificate (B.S.C), 90% Overall Average

Activities and Societies: Participated in various sport teams such as Volleyball, Baseball, Floor Hockey, Floorball, and Basketball