Global Operations Engineer - Fix Implementation
Current-Part of the L1 Team-Having a solid understanding of Trading Business logic i.e OMS (Order Management System) and FIX (Financial Information eXchange). -Experience in the certification process.-Provide assistance to customers with production issues via call or email. -Configuring the back-end changes in the application using XML.-Respond to customers professionally to provide information about the software and product. -Maintain the highest level of service by dealing with customers in a friendly, efficient, and attentive manner. -Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client.