Hamza A.Q Email & Phone Number

Dubai, Ae

Engaged and managed 100+ Enterprise businesses associated with 70+ leading HRMS facilitating successful client onboarding processes.Act as a First Point of Contact to Onboard and Train Employers and Stakeholders throughout the implementation process over Zoom meetings using the Activation, Rollout, and Marketing presentation.Overseeing API data, API calls, and integrations with an accuracy rate of 99%.Coordinating with employers for the payroll implementation, pay cycle, and data implementation over emails and calls.Extracting timesheet data from 80+ providers such as Paychex API, Paycor, ClearCare, ADP, MatrixCare, TouchBistro, QSR and many more.Resulting in 10,000 new user sign-ups after creating marketing campaigns and sharing Advertisment flyers to help employers roll out the service after Activation to the employees.Projected growth by increasing user enrollments on the app by 28% after adding the process.Responsible for enrolling employees, retaining transactions, and making revenue projections.Delegating ACH Debit and Credit forms for the employers to assist the finance team.Conduct gap analysis for the assigned Activations and rollouts.Overseeing accounts on the world's largest SaaS application Salesforce.

Islāmābād, Pakistan

Conducted market research on 2000+ properties including houses, commercial buildings, lands, and properties, driving informed strategies.Developed a client base for 1000+ property rentals, sales, and purchases, expanding market reach by 25%.Prepared 500+ contracts and leases, and assisted clients in government procedures, ensuring smooth transactions.Advised clients on market conditions, current rates, and conducted 300+ property walkthroughs, enhancing client decision-making and closing 100+ deals.Designed and implemented marketing campaigns to promote properties, resulting in increased visibility and success.

Islamabad, Islāmābād, Pakistan

Managed client inquiries, filed 200+ new claims, and oversaw 150+ existing claims for SquareTrade, a multinational extended warranty service provider.Analyzed 250+ protection plans, verified 300+ purchase receipts, and provided manufactural referrals and denials, contributing to customer support.Addressed client issues over 1,000 calls and maintained data points on Salesforce, improving client satisfaction by 20%.

Addressed 500+ customer concerns, investigated complaints, and provided resolutions for products and services, enhancing client relations.Handled 1,000+ product-related queries over the phone, via email, and in person, supporting operational efforts and increasing customer retention by 15%.Maintained product records on the company's database, aiding in management and ensuring a data accuracy rate of 95%.Supported marketing initiatives by gathering customer feedback and providing insights to improve product offering and promotional strategies.

Bachelor'S Degree, Computer Science

Pasadena - California - United States

Intermediate