Responsible for overall daily operations

Handling more than 62 international brands (Burberry, Polo Ralph Lauren, Fendi , Z Zegna , Michael Kors ,Lagerfeld, Dsquared , D&G ....)Handling all the customer complaints and comment in daily bases Communicate with high level of management and buyers in order to increase the sale and provide exultant customer service Daily briefing with the team members shearing the departments KPI`S and motivate them and keep them positive and fresh all the time Sales result Shrinkage… Show more Handling more than 62 international brands (Burberry, Polo Ralph Lauren, Fendi , Z Zegna , Michael Kors ,Lagerfeld, Dsquared , D&G ....)Handling all the customer complaints and comment in daily bases Communicate with high level of management and buyers in order to increase the sale and provide exultant customer service Daily briefing with the team members shearing the departments KPI`S and motivate them and keep them positive and fresh all the time Sales result Shrinkage result Training schedule (train the staff every week about the inspiration of all the new collection, brand material, customer service, the 5 touch point (4C), company policy and regulation ...Work in a safe manner according to health & safety policies and procedure at all the time.Stock on floor movementTransfer in and out Reactive new collection every month Sending the daily report to the retail manager Sending the weekly report (customer feedback, customer needs, store needs, maintenance report) the buyers department, GCD department, IT department & retail manager Show less

• Delivering exceptional customer service and building customer loyalty to the brand.• Driving sales through delivery of strong product knowledge and service skills.• Supporting the management team where required.• Act as a brand ambassador, resulting a positive brand experience for the customer at all times.• Stock management, replenishment and cleaning sales areas.• Merchandising, updating sales displays and monitoring their appearance.• Networking and meeting… Show more • Delivering exceptional customer service and building customer loyalty to the brand.• Driving sales through delivery of strong product knowledge and service skills.• Supporting the management team where required.• Act as a brand ambassador, resulting a positive brand experience for the customer at all times.• Stock management, replenishment and cleaning sales areas.• Merchandising, updating sales displays and monitoring their appearance.• Networking and meeting clients at relevant exhibitions Show less

On behalf of one of the global fashion retail market leaders I was responsible for ensuring reliable administrative, financial and guest support that the company is requiring such as:-Supervise the shop activities and ensure the guest care and satisfaction.-To manage the customer service and ensure fidelity-handle all kind of inquiries and complaints

-To manage the customer service and ensure fidelity-handle all kind of inquiries and complaints-ensure confidence-Proactively identify customer issues &recommend solutions-Enforce the sales target-Ensure customer fidelity