🔹 Supported month-end tasks by calculating accruals and preparing adjustment journals using Oracle finance software. Enhanced the accuracy and efficiency of general ledger (GL) records by applying advanced Excel techniques, such as complex formulas, pivot tables, and data validation tools.🔹 Managed financial operations including the issuance of invoices and processing of payments and pre-payments to suppliers and Section 12 mental health doctors. Ensured compliance with regulatory requirements and high accuracy in financial transactions.🔹 Collaborated with cross-functional teams to address and resolve audit queries, achieving a clean audit opinion and enhancing data accuracy and efficiency in financial reconciliations.

🔹 Delivered exceptional customer service by guiding clients through the end-of-contract process over the phone, ensuring clarity and fostering satisfaction.🔹 Effectively managed and resolved customer complaints, utilising strong conflict resolution and interpersonal skills to maintain professionalism.🔹 Consistently met service level agreements (SLAs) by efficiently handling inquiries and providing timely resolutions, contributing to enhanced operational performance.