Supporting the New Hospital Programme. The New Hospital Programme was initiated in 2020 to fulfill the UK government’s manifesto commitment. It combines eight hospital building projects that were already under construction or pending final approval with the pledge for 40 more hospitals. These additional hospitals are expected to be completed between 2021 and 2030

Key responsibilities:1) Performance - kept the pulse of the programme and provided actionable insights that improved the operation.2) Operations: The Vaccine Data Resolution Service (VDRS) was required to enable the Covid Pass and international travel, among other factors.3) Helpline 119 - Forecasted an optimal call-in service for FAQs and bookings and an outbound service to reach the most vulnerable.4) Walk-in Site Finder - Digital platform spun up to help citizens get a vaccine on a day/time that suits them.

Responsible for leadership and day to day management of the company. Translating the strategy into a business plan and taking ownership of leading the team in the execution of the plan:• Design and implement business strategies, plans, and procedures.• Promoting an environment which fosters new ideas and a culture of innovation.• Translating long term goals into procedures, processes and KPI’s into the business plan. • Provide executive leadership to the company and deliver the results targeted in the corporate strategy. • Establish and maintain internal processes, procedures, and set a high standard of integrity throughout the company.• Ensure the financial planning and management of the operating budget. • Supporting the team in delivering marketing strategy, product development, and sales & services.

• Took responsibility for the renewal of a £400 million National Framework Agreement.• Supported the regions with their tenders, evaluation, and selection of suppliers in compliance with EU regulations.• Engaged with key stakeholders within the Commissioning Support Units (CSU), Clinical Commissioning Groups (CCG), NHS England and the Department of Health both in terms of policy and commissioning. • Developed a SaaS based ordering form with an external 3rd party supplier in line with NHS Connecting for Health guidelines to migrate usage from fax thereby lowering failure rates.• Successfully managed the resolution of a large scale fraud by a private sector NHS supplier.• Worked closely with HMRC to consider VAT liability of essential clinical services on behalf of the NHS.

• Liaised with senior level stakeholders to benchmark and enhance existing clinical services. • Engaged with external suppliers to better understand the market and fine tune the requirements. • Devised and documented the procurement strategy for a £500 million National Framework Agreement. • Transitioned services from PASA contracts to leaner patient-focused contracts and reduced costs by £30 million.• Negotiated in year contract reductions of c£10 million per year.• Conducted workshops across England and Wales for clinicians and NHS Managers on best practices for the management of complex contracts and procurement (e.g. timing from ITT to contract award).

• Managed the current installed client base and up-sold additional value added modules and consulting services. • Worked with customer IT project teams to devise a more cohesive approach to the delivery of customer solutions. • Cultivated, maintained and nurtured key internal / external relationships across Europe, the Middle East and Africa (including Barclays and Qatar Airways), conducive to service excellence and business development• Contributed to the development of ITT responses, e.g. how our solutions could be integrated with the business.• Exceeded a £1 million target in the first year despite a very competitive marketplace and difficult economic conditions.

• Managed the delivery of multiple projects including Oracle I-recruitment linked to Taleo for Experian plc. • Led, motivated and gave strategic direction to multi-disciplinary client teams and SECOR staff at Experian. • Managed key stakeholder relationships with Oracle, Patni Consulting and TCS. • Acted as the effective interface between IT and non-technical business teams. • Led the global roll-out of cloud-based Siebel-On-Demand and ERP Oracle core functionality for Experian plc • Managed a complex project to migrate data from SharpOwl to Oracle Time and Labour (OTL).• Ensured full compliance with Sarbanes-Oxley (SOX) for major revenue streams at Orange Telecommunications.

Responsible for winning and delivering call centre strategy for Great North Eastern Rail and supporting multiple NHS Surgeries in change management implementing Quality Outcome Frameworks.

Responsible for call centre consolidation, business transition to e-services (digital media), spearheaded and launched SMS for flight delays (industry first) and account manager for the SVIP accounts (inc Royal Household)