Hamza Keriwala Email & Phone Number

Pickering, Ontario, Canada

I greet and welcome guests with hospitality, expressing a friendly attitude, attentive behavior, and following the S.E.T. principles: Smile, Eye Contact, and Thank You. I adhere to Tim Hortons standards and guidelines when preparing products for our guests, and I follow all operating guidelines for each piece of equipment. I accurately process transactions, including cash, debit, credit, and gift cards. I contribute to the cleanliness, safety, and overall success of my team and restaurant. I maintain a showcase that is appealing for guests and meets the minimum quantity and variety standards to ensure proper product selection is available. I work quickly and efficiently to fill orders and meet guests’ needs, listening carefully to guests and apologizing for any negative experiences in the case of a complaint. I monitor fridge and freezer product inventory and submit order quantities, following all restaurant policies, procedures, and standards. I keep the kitchen organized, clean, and well-stocked, and I work in compliance with occupational health and safety legislation, following safe work practices and procedures.

Lusaka, Lusaka Province, Zambia

I managed and maintained databases, ensuring optimal performance, security, and data integrity. This included installing and configuring database systems, designing database structures, implementing security measures, and monitoring performance. I also developed and implemented backup and recovery plans, conducted regular maintenance tasks, and documented database design and procedures to ensure smooth operations and facilitate knowledge sharing.