- Proficient in utilizing Kommo software for sales operations, optimizing processes and enhancing efficiency.- Proactively scheduled Zoom meetings with prospective clients to foster engagement and build relationships.- Facilitated smooth onboarding processes for clients, guiding them through the necessary steps to effectively utilize our services.- Conducted regular assessments of sales performance and adjusted strategies accordingly to optimize results and meet revenue targets.- Proactively followed up with customers to address any outstanding invoices or payment discrepancies, resolving issues promptly and professionally.- Utilized Trello as a project management tool to organize tasks, track progress, and ensure timely completion of projects.- Created comprehensive spreadsheets in Excel to record all client transactions, including payments, invoices, and account balances.- Spearheaded a groundbreaking sales achievement of $25,000 USD through a singular program under my direct supervision, showcasing exemplary leadership and sales expertise.- Leveraged SendPulse to orchestrate diverse marketing campaigns and email strategies, optimizing engagement and driving results across multiple channels.

- Chat and Voice Support - resolve queries coming through Motive (formerly KeepTruckin) support platforms during Pacific Standard Time business hours.- Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues.- System Evaluation - assess Motive’s existing tools and work with the engineering team to develop tools to enable this function to scale.- Consult with users to determine appropriate hardware and software needs and assist in placing new orders.- Break down and evaluate client problems using test scripts, personal expertise, and probing questions.- Train users on new software through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages.- Achieved and superseded the required KPIs in every quarter and was able to bring $131,680 and $146,880 (Q4, 2022 and Q1, 2023 respectively) in the form of upsell/CCV amount in the last 8 months.- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.- Handled over 20 cases per day with an average count of 45 emails.- Monitored the company’s Social Media platform that includes Facebook, Twitter, Instagram, Google play, and the App Store.- Maintained a 93%+ unfiltered customer satisfaction score.

- Developed strategy for the store in terms of marketing, growth plan and reinvesting policy.- Executing social media strategy for owned and paid platforms.- Developed and implemented the POS inventory software for the store.- Spearheading the clientele and vendor management for the store.- Increased social media by up to 10x.- Designed several winning and creatives which have led to a ROAS of up to 300% and increased leads by up to 40%.

- Developed a Construction Management System for lucrative projects around the twin cities.- Built a web-based application for the purpose of inventory management, sales forecasting, raw material indication and count along with graph trends showing around the return on investment.- The application was built on Django framework through AWS. However, the scope of work indicates demand management, forecasting future requirements, and ensuring safety and scarcity of supplies.

- Learned networking on Cisco