Hamza Tariq Durrani Email & Phone Number

Pakistan

Create, modify, and delete user accounts in Azure AD.Manage user attributes and properties, ensuring accurate and up-to-date information.Create and manage security groups to control access to resources.Assign users to appropriate groups based on their roles and responsibilities.Configure and manage single sign-on (SSO) for cloud applications and services.Implement multi-factor authentication (MFA) to enhance security.Monitor user authentication and access, ensuring compliance with security policies.Audit access permissions regularly to ensure compliance and security.Monitor synchronization health and troubleshoot errors.Implement and enforce security policies to protect user identities and data.Monitor for security threats and suspicious activities using Azure AD Identity Protection.Monitor Azure AD usage, performance, and health.Generate and analyze reports on user activity, sign-in events, and access permissions.Proactively identify and address security risks and compliance issues.Manage devices with intune endpoint manager.Deploy and configure Microsoft 365 applications and services, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business.Customize M365 settings and configurations to meet the organization's requirements and security policies.Implement best practices for M365 setup and administration, including user provisioning, licensing, and permissions management.Manage Exchange Online for email services, including mailbox provisioning, distribution lists, and mail flow rules.Manage user accounts and permissions in Azure Active Directory (Azure AD) and M365.Implement and enforce identity and access controls, such as multi-factor authentication (MFA).Implement data loss prevention (DLP) policies to protect sensitive information across M365 services.Provide technical support to end-users for M365 applications and services, resolving issues promptly and effectively.ZohoOneJiraSpiceworks Ticket Management System

Chaklala, Punjab, Pakistan

Provide first-level technical support to end-users via phone, email, and remote assistance. Troubleshoot and resolve hardware and software issues promptly and effectively. Assist users in utilizing Zoho applications and provide guidance on best practices. Demonstrate a deep understanding of Zoho applications, including but not limited to Zoho Desk, Zoho CRM, and other apps. Configure and customize Zoho applications to meet the organization's specific needs. Collaborate with Zoho support and engineering teams for complex issue resolution. Diagnose and resolve common IT issues related to desktops, laptops, printers, and peripherals. Troubleshoot network connectivity problems and assist in resolving basic network issues. Provide support for Microsoft Office and other standard business applications. Document all support interactions and resolutions in the ticketing system. Maintain accurate and up-to-date knowledge base articles for common issues and solutions. Ensure a positive and professional customer experience by delivering excellent customer service. Communicate technical solutions to non-technical users in a clear and understandable manner. Work closely with other IT team members to escalate and resolve complex issues. Collaborate with other departments to identify and address recurring problems.

Islamabad, Islāmābād, Pakistan

∙ Provide a friendly and professional point of contact for customers for any queries or concerns.∙ User administration in Active Directory, Office 365, and other software.∙ Manage and report on the Help Desk ticketing system (Zoho Desk).∙ Maintaining hardware and software inventory.∙ Setting up end-user laptops using Windows 11 and setting up Office365.∙ Provide training and instruction to staff on the use of applications and tools.∙ Install the software on user machines.∙ Diagnose and resolve basic user issues related to hardware and software.∙ Perform minor hardware repairs and install peripheral equipment.∙ Coordinate with vendors on hardware replacements∙ Assist users in the setup of audio-visual tools in conference rooms.∙ Provide support remotely working users.∙ Create end-user documentation for day-to-day queries. Setup procedure and process documentation.∙ Ensure meeting the SLA and KPI set up for support.∙ Ensuring detailed documentation for the tasks done.∙ Perform routine system checks. (Daily, Weekly, and Monthly.)

Punjab, Pakistan

• Maintain accurate and complete documentations for company policies and procedures.• Prepare data spreadsheets, charts, graphs, and other documents as required.• Order and stock office supplies when necessary.• Resolve customer problems promptly and accurately.• Report any repairs and maintenances to maintenance team.• Maintain standard filing system for easy and quick document assess and retrieval.• Provide technical assistance to office staffs as needed.• Assist in software and hardware upgrades.• Add or update workstations for office staffs.• Perform routine PC maintenance and updates for performance efficiency.• Supervise and process help desk support requests.• Assist in maintaining Internet service, firewalls, and telephone systems.• Initiate process improvements to better answer user demands.• Analyze, design, build and configure local area network (LAN) and wide area network (WAN), including installation of network software, firewalls and security settings for all network endpoints to support business growth• Configure LAN and WAN routers and all related equipment when new systems needed• Set up desktop computer equipment and install all network and system software, including operating systems and user software packages for new employees• Set up new users on LAN and/or WAN networks, provide access permissions to approved groups and configure security settings for new employees• Maintain and back up all networks, including hardware and software updates daily to keep systems running efficiently• Troubleshoot and identify daily LAN and WAN network issues, including at the user and user group level, to ensure minimal connectivity problems and outage• Analyze all attempted or successful network security breaches daily to determine breach cause, resolve related issues and secure network to prevent future infiltration

Pakistan

*Coordinate with the SM and Manager for engagement with big school systems and organize orientation sessions to increase confidence in the campaign. Monitor the implementation of social mobilization and communication strategy in selected areas Monitor and identify the gaps Social mobilization and conducting the meetings with stakeholders for easier implementation of the project in the community. To facilitate and monitor team during field activities. Arrange and conduct community sessions along with UC facilitu based staff to sensitize community members. Develop linkages and referral pathway for the complicated cases from community to health facility. Communicate aims and objectives of the study with community and respondents officer. Monitor health line workers performance. Providing counseling on TCV campaign and its SOPs. Ensuring accurate and proper record keeping of vaccinated and unvaccinated children in hard form Taking household clusters to verify work done by TCV team. Updating senior management with timely reports through electronic media.

Rawalpindi,Punjab

Orientating new polio workers, Training existing polio workers, Monitoring polio workers performance, Ensuring that all polio workers are organized and comfortable in their work environment and aren’t facing any issue, Overseeing the health and safety of workers, Providing counseling on polio campaigns and its SOPs, Ensuring accurate and proper record keeping of vaccinated and unvaccinated children in hard form, Ensuring correct Door marking by polio workers, Taking household clusters to verify work done by polio workers, Evaluating UCMO, AIC and polio teams, Monitoring Fixed sites and transit sites. Updating senior management with timely reports through electronic media and digital format.

Rawalpindi, Punjab, Pakistan

• Manage Company website and company dashboard.• Manage Tracking Management System and making reports.• Manage Complaint Management System and making reports.• Answering calls and emails• Configuring hardware and software• Keeping records

Mit, Information Technology, A

Activities and Societies: Cricket

B.Com, Business/Commerce, General, B

Activities and Societies: Cricket

Intermediate, Fsc Pre-Engineering, C

Activities and Societies: Cricket

Matric, Science, A+

Activities and Societies: Cricket