Volvo Construction EquipmentMaintenance and Repair: Conducting regular maintenance checks, diagnosing issues, and repairing or replacing faulty components of construction equipments such as excavators and loaders.Overhaul and Refurbishment:Performing major overhauls and refurbishments to extend the life of equipment. which may involve disassembling machinery, replacing worn parts, and reassembling it to ensure it meets safety and performance standards.Technical Support:Providing technical support and guidance to technicians.Quality Control: Ensuring that all repairs and maintenance work is completed to a high standard and that equipment is tested profoundly before being returned to service.Safety and Compliance:Adhering to safety regulations and standards to ensure a safe working environment.Problem Solving:Identifying and resolving complex mechanical and electrical issues with construction equipments

•Providing technical support for customers, dealers, sales and service team and group companies for•Providing training to operators/customers about Stage V engines•Supporting to technical trainings process•Supporting troubleshooting process•Reporting field feedbacks•Entering datas of all technical information by using SAP system•Supporting customers, dealers, sales and service team about new products•Following-up dealer technical campaign performance•Supporting dealers for complicated repairments•Inspecting equipment for proper performance and determines faults and malfunctions•Guiding customer maintenance personnel on equipment maintenance techniques and standards•Carrying out machine audits during planned outages•Performing customer visits to increase customer satisfaction.•Researching and troubleshooting technical issues•Tracking heavy equipments by using KOMTRAX(Satellite Tracking System)•Participating and be committed to a strong safety culture to achieve organizational safety goals and culture of Komatsu.•Knowledge of electrical, mechanical and hydraulic systems. •Ensuring customer follow up and satisfaction within area of primary responsibility•Prioritizing and managing several open issues simultaneously•Talking clients through a series of actions through various modes of communication email, phone, pager, etc., until they’ve solved a technical issue

I worked as a service engineer in a company that has KOMATSU Heavy Equipment and Forklift Authorized Service. 1) Maintenance and Repair Operations (MRO) • Preparing a spare part list and create an offer for the heavy equipments after testing and troubleshooting in order to deliver up to customers. • Providing the service form related to the service and issue a separate report describing the problem in line with the customer's request • Guiding the technicians in the maintenance and repair of the units in the field of expertise and the implementation of the modification processes. • Observation and producing solutions about diesel engines, hydraulic systems and transmissions. • Researching and troubleshooting technical issues • Tracking heavy equipments by using KOMTRAX(Satellite Tracking System) • Managing all parts picks received by the warehouse related to our workshop and field service teams.2) Customer Relationship Management (CRM) • Performing customer visits to increase customer satisfaction. • Communicating to customers and making a service schedule where needed. • Supervising the costs incurred under the warranty. • Anticipating and following potential customer needs that arise during service.3) Coordinating and Leading The Workplace • Providing training to company personnel and/or customers on technical issues (maintenance, operation, troubleshooting, etc.) • Following the activities of the technicians and the tools they use. • Organizing the daily work schedule of technicians. • Producing solutions for a more efficient work environment • Workplace layout and elimination of deficiencies